To that one guest

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TT-Online Guests (That's Been Bringing Me Business but Keeping Way Too Busy)

Tis the season to come in the shop for yourselves, not rely on my small team to do it for you. I'm very jolly, but my feet are killing me. There's only so many times I can visit Dr. Scholl's.

I've said it once, and I'll say it again.

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Doglover89 said:
I was cashiering tonight and a guest comes up to me with two packages of bacon wrapped in a plastic bag.
Guest: I took this out of a trash can.
Me: It is probably expired or damaged. I'm sorry ma'am, but I cannot sell that to you.
Guest: But I'm willing to deal with that. Can you check with somebody?
Me: Excuse me. (I go up to the GSA and explain the situation. Obviously she's at a loss for words).
GSA: Ma'am, we cannot sell that bacon for health reasons. I'm sorry.
(Guest goes into a sob story about being on a fixed income, trying to save money, etc.)
GSA: I'm sorry. (She thankfully confiscates the bacon).

Now I need to tell our consumables TL not to leave her trash cans where guests can access them while working in PFresh ;)
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Depending on my mood and how the interaction went with this customer, I maybe would have offered to penny out some of the bacon for this guest. At Wally World each manager had x amount of dollars each month to do with what they wanted. I did this a few times during the holidays. Or bought other items and donated them to the community.

I've also used my budget to buy team members that I knew couldn't afford a holiday turkey.
 
Doglover89 said:
I was cashiering tonight and a guest comes up to me with two packages of bacon wrapped in a plastic bag.
Guest: I took this out of a trash can.
Me: It is probably expired or damaged. I'm sorry ma'am, but I cannot sell that to you.
Guest: But I'm willing to deal with that. Can you check with somebody?
Me: Excuse me. (I go up to the GSA and explain the situation. Obviously she's at a loss for words).
GSA: Ma'am, we cannot sell that bacon for health reasons. I'm sorry.
(Guest goes into a sob story about being on a fixed income, trying to save money, etc.)
GSA: I'm sorry. (She thankfully confiscates the bacon).

Now I need to tell our consumables TL not to leave her trash cans where guests can access them while working in PFresh ;)
Click to expand...

Depending on my mood and how the interaction went with this customer, I maybe would have offered to penny out some of the bacon for this guest. At Wally World each manager had x amount of dollars each month to do with what they wanted. I did this a few times during the holidays. Or bought other items and donated them to the community.

I've also used my budget to buy team members that I knew couldn't afford a holiday turkey.
 
RedorBlue said:
Depending on my mood and how the interaction went with this customer, I maybe would have offered to penny out some of the bacon for this guest.
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Normally I might've too, but the guest bought a hundred dollars worth of other items (candy, holiday decorations, etc.) and could've well afforded a package of bacon off the shelf.
 
Nazy said:
TTOG on the phone: I get that you're old, and can't drive, and are missing a bag. We don't have your stuff in the store. And no, I can't refund your money over the phone. Nothing you say is going to make that magically work. You need to come into the store to get a refund, and we need your receipt to check the tapes.

And getting mad and hanging up on me isn't going to work, either. I'm glad you got to complain to someone - someone who didn't do anything to you!
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You can totally refund their money over the phone. You might choose not to, but you can do it. I have done it in the past for paid and left items, it's really not that difficult or out of the ordinary. We also never check cameras when a guest comes in and says they left without an item unless it was a very expensive item.
 
lovecats said:
We used to have bags at the registers for wine bottles. You know so they can drink them like the winos in the park ;).
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Used to? We have them, pretty sure all stores are supposed to have them, they're a part of the basic front-end-supplies, GSTL should be ordering them.
 
EmptyCart said:
TTOCouponer: I get that you like to go to cashiers who you think won't say anything, but I've rung you up multiple times now, enough to know "here we go" when you get to the line (and trying to look genuine by offering the guest behind you to go first, just so I could joke with that guest after you left). 4 Enfamil formulas, 2 formula rebate checks, 2 manufacturer coupons, discount from a registry and 4 "buy one, get one free" target coupons for the formula. I'm not even sure if the 4 buy one get ones technically should have been put through, but the system took them so I couldn't argue it at the moment.
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Wait, what? But 4 total, use 4 buy one get one free? You can use a maximum of two buy one get one free coupons if buying 4 of an item. You can't grab two of an item, and then present two buy one get one free coupons to get them both free. You buy one, you get the other free. Additionally the free items may not have manufacturer coupons used on them.
 
TTOG: No I cannot install Cartwheel on your phone. I have a fucking line to the jewelry boat of guest wanting to checkout! Really?
TTOtherG: Why in the hell do you wait until you get to checkout to scan your items in Cartwheel to see if anything has a coupon? If you would get off your phone and stop flapping your jaws you could have done it while you shopped!
The stupidity of people!
 
Nauzhror said:
Wait, what? But 4 total, use 4 buy one get one free? You can use a maximum of two buy one get one free coupons if buying 4 of an item. You can't grab two of an item, and then present two buy one get one free coupons to get them both free. You buy one, you get the other free. Additionally the free items may not have manufacturer coupons used on them.
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I didn't have the mental capacity at that point in the day to even realize that portion, pretty soon after I facepalmed a bit - so she got away with it a bit, probably why she wasn't upset at all when I stopped the further portion of it.
 
Nauzhror said:
Used to? We have them, pretty sure all stores are supposed to have them, they're a part of the basic front-end-supplies, GSTL should be ordering them.
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I said used to because I've been gone from Target (retired) since 2014. Even then my last 2 years I was in Market (mostly) so was just on register for backup and most of the time they didn't have any.
 
TTOG: I hate your guts, it is christmas eve and 11pm we are closed and you want to argue with me that wrapping paper is 30% off and that there is a sign, I have been ringing up wrapping paper up all night you are lying, also we have no senior citizens or AAA discount sorry you can get a redcard but that is it. At 11pm I just want you to leave so that I can. ALso to the other guest after her, thanks for taking another 26 min to ring out because you had to argue with me on every single fucking item, also I got your coupons for the 100th time geez I swear the freaks were out in force last night :(
 
TTOG: I still can't believe that you had the nerve to complain to the GSA about me, saying that I had no right to be working at Target because I'm "anti-Christmas", "anti-Christian" and "anti-conservative" because we didn't sell the book you were looking for and I didn't tell you "Merry Christmas" (I opted instead to say "have a great day", you know, because I always say that). Me and everyone else who heard this story thought you took the cake for being an absolute asshole.
 
TTOG: Yes, my LOD is much more of an asshole than I am. Yes, I did warn you. Asking us to stay open an EXTRA HOUR, on Christmas Eve, when we're already open til 11, because you "need to get your kids gifts but forgot" is not getting any sympathy from us. After I told you no and explained the reasons, etc., you demanded my manager. I explained that they were extremely busy, and would just repeat what I said (I was wrong about this), but they insisted.

Sure enough, LOD hops on the phone, and surprises with "Look, ma'am, I'm sure [name] has already explained to you that we are not going to stay open for you, but let me be clear. I don't want to be here as it is. I'm sure as HELL not staying open because you don't care enough about your kids having a good Christmas to even REMEMBER to buy them gifts. Have a Merry Christmas" and hangs up. Holy hell, the look on my SDTMs face after this exchange was priceless.
 
TTOG: Sorry our LOD spoke to you in Spanish to let you know we'd be closing, and you decided to say "Yo mas dicho en Ingles pero gracias" all angrily (I say more in English, but thank you) but it was clear you didn't know we were closing or at least chose to ignore it because you brought a basket full of RTW to the fitting room to try on and ignore the fact that it was 10:55 PM after countless warnings from team member after team member. The LOD wasn't personally targeting you, but since you were talking to your daughter in Spanish, he didn't know if he should have spoke to you in English or not since you had a large amount of merchandise and very little time and seemed to be ignoring the fitting room attendant and I who tried speaking to you in English and Spanish! I hope you bought at least one of those items, but I doubt you did because I later saw you throwing shirts over hanging racks, which we had to clean up after closing. Thanks for that.
 
TTOG: I'm sorry your insurance wouldn't pay for your cialis until 12/25,and we are closed, but thank you for understanding. I was happy to apply a discount card to at least save you SOME $$ on the 2
Pills you wanted to buy until today. I hope you had a VERY Merry Christmas~lol! :cool:
 
Marrodox said:
TTOG: Yes, my LOD is much more of an asshole than I am. Yes, I did warn you. Asking us to stay open an EXTRA HOUR, on Christmas Eve, when we're already open til 11, because you "need to get your kids gifts but forgot" is not getting any sympathy from us. After I told you no and explained the reasons, etc., you demanded my manager. I explained that they were extremely busy, and would just repeat what I said (I was wrong about this), but they insisted.

Sure enough, LOD hops on the phone, and surprises with "Look, ma'am, I'm sure [name] has already explained to you that we are not going to stay open for you, but let me be clear. I don't want to be here as it is. I'm sure as HELL not staying open because you don't care enough about your kids having a good Christmas to even REMEMBER to buy them gifts. Have a Merry Christmas" and hangs up. Holy hell, the look on my SDTMs face after this exchange was priceless.
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I think I'm in love with your LOD :D.
 
TTOG: Have fun calling the Attorney General. They're not going to do a fucking thing to me or Target.'

Guest bought items online via SPU. Wants to return them, there's no VCD on SPU orders, so have to do it via drivers license. Guest refuses to let me scan her drivers license. I tell her then she's SOL, that is the only way to do it without a working receipt. She demands to speak to the manager. I tell her she already is. She says she wants the store manager. I tell her there's no reason for me to call someone else over to repeat what I've said, that there is absolutely no way to override the POS and make it work without a valid receipt or drivers license.

She tells me she isn't obligated to give me her drivers license. I agree, and tell her she isn't, but that likewise I am not obligated to process her return. She gets furious at this point Ends up laving and threatening to call attorney general and sue us.
 
Nauzhror said:
TTOG: Have fun calling the Attorney General. They're not going to do a fucking thing to me or Target.'

Guest bought items online via SPU. Wants to return them, there's no VCD on SPU orders, so have to do it via drivers license. Guest refuses to let me scan her drivers license. I tell her then she's SOL, that is the only way to do it without a working receipt. She demands to speak to the manager. I tell her she already is. She says she wants the store manager. I tell her there's no reason for me to call someone else over to repeat what I've said, that there is absolutely no way to override the POS and make it work without a valid receipt or drivers license.

She tells me she isn't obligated to give me her drivers license. I agree, and tell her she isn't, but that likewise I am not obligated to process her return. She gets furious at this point Ends up laving and threatening to call attorney general and sue us.
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What a waste of oxygen.
 
Nauzhror said:
TTOG: Have fun calling the Attorney General. They're not going to do a fucking thing to me or Target.'

Guest bought items online via SPU. Wants to return them, there's no VCD on SPU orders, so have to do it via drivers license. Guest refuses to let me scan her drivers license. I tell her then she's SOL, that is the only way to do it without a working receipt. She demands to speak to the manager. I tell her she already is. She says she wants the store manager. I tell her there's no reason for me to call someone else over to repeat what I've said, that there is absolutely no way to override the POS and make it work without a valid receipt or drivers license.

She tells me she isn't obligated to give me her drivers license. I agree, and tell her she isn't, but that likewise I am not obligated to process her return. She gets furious at this point Ends up laving and threatening to call attorney general and sue us.
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Couldn't you Advanced Search the order in myGO and get a VCD that way? That's how I take care of that for my guests anyway.
 
Marrodox said:
Couldn't you Advanced Search the order in myGO and get a VCD that way? That's how I take care of that for my guests anyway.
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It only showed receipt ID, not the VCD, might have been too recent, I have seen VCD's there, but her order didn't show one.
 
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