To that one Team Member - II

Joined
Feb 10, 2019
Messages
4
TTOETL: you have been here all of one week and have managed to alienate a good chunk of the team with your fake interest in what we do and how we do it. you're new to target, congrats, but we have our methods of getting tasks done, proven methods approved by other etls and the stl. and also, maybe copy us when we tell you we're going to break/lunch/leaving for the day? you can do at least that while you sip on your starbucks in tsc.
 

band_rules16

Former Photo Great/Oh No I've Sold My Soul Again
Joined
Jun 10, 2011
Messages
320
Hey, TMs, please answer on the walkie!! Tonight we had confusion for who was going to cover OPU when he took his half. I said I'd listen for the drops, but SFS took over without saying anything. Just communicate...please...
 

RightArm

2 Many Hats...
Joined
Mar 5, 2013
Messages
1,029
To THOSE TMs at the front lanes: The correct call (over the walkie) is for "Style" assistance and I'll even accept '"Softlines" from you old timers. But "operator" and "fitting room" are not acceptable calls.
 
Joined
Mar 17, 2017
Messages
1,925
To THOSE TMs at the front lanes: The correct call (over the walkie) is for "Style" assistance and I'll even accept '"Softlines" from you old timers. But "operator" and "fitting room" are not acceptable calls.
Nitpicking much? Does it matter if they say "operator" or "fitting room"? There's still a person keeping the fitting room presentable, there's still a person answering the phones, and neither term is anything offensive. What does it matter if they use those terms, as it's still referring to the same work role.
 

RightArm

2 Many Hats...
Joined
Mar 5, 2013
Messages
1,029
Nitpicking much? Does it matter if they say "operator" or "fitting room"? There's still a person keeping the fitting room presentable, there's still a person answering the phones, and neither term is anything offensive. What does it matter if they use those terms, as it's still referring to the same work role.
Except that there isn't one operator, there isn't one fitting room attendant, and the new team members have no clue what they want when they call for those. They are in the middle of girls' or NIT pushing a zrack or a metro and they hear "operator" or "fitting room" and they think "that's not me" because they neither have the phone nor are they at the fitting room. Or they're in the back room backstocking or out on the floor fixing the zone.... etc. The frontlanes (or rather ours) generally is after A&A help when they use those terms but there are days when our operator is a hardlines TM who has a my device and agreed to take the calls. I'm not nitpicking the way you think I am. When people are doing five or six things, calling for what you actually NEED rather than some obscure term that really doesn't convey what you need saves everyone time and frustration and you'd be surprised how many more answers you'd actually get rather than "crickets".

It's the same frustration I feel when anyone gets on the walkie and goes "Team, can someone check an item on the floor?" (and only that) No one answers because they don't know who the call was directed at. So much easier to say "is there anyone in Market who can check an item.... anyone in electronics.... near pharmacy... in softlines/style...etc". Same frustration my LOD's feel when an operator goes "LOD you have a call on 2280" and the LOD goes "guest or TM?" or just "about?". So much easier to say "LOD, you have steritech on 2280... or team member Suzy Q... or CNS.... or a guest complaint" or whatever.

We're all VERY busy these days. A little courtesy goes a looooong way.

Also... it was sort of a bad day and I see this as a place to vent without judgement because it doesn't really require a reply.... sorry if I offended you.
 
Joined
Jun 22, 2014
Messages
616
TTOETL nah, I'm not killing myself over certain dangerous steel locations anymore. When TMs are now being hired at more than I make after five years.. you can get it yourself. You could even just make it safer back here for us to be able to do it ourselves. Or tell Minnesota that this is part of the reason br teams used to be above base.
 
Last edited:
Joined
Mar 17, 2017
Messages
1,925
Except that there isn't one operator, there isn't one fitting room attendant, and the new team members have no clue what they want when they call for those. They are in the middle of girls' or NIT pushing a zrack or a metro and they hear "operator" or "fitting room" and they think "that's not me" because they neither have the phone nor are they at the fitting room. Or they're in the back room backstocking or out on the floor fixing the zone.... etc. The frontlanes (or rather ours) generally is after A&A help when they use those terms but there are days when our operator is a hardlines TM who has a my device and agreed to take the calls. I'm not nitpicking the way you think I am. When people are doing five or six things, calling for what you actually NEED rather than some obscure term that really doesn't convey what you need saves everyone time and frustration and you'd be surprised how many more answers you'd actually get rather than "crickets".

It's the same frustration I feel when anyone gets on the walkie and goes "Team, can someone check an item on the floor?" (and only that) No one answers because they don't know who the call was directed at. So much easier to say "is there anyone in Market who can check an item.... anyone in electronics.... near pharmacy... in softlines/style...etc". Same frustration my LOD's feel when an operator goes "LOD you have a call on 2280" and the LOD goes "guest or TM?" or just "about?". So much easier to say "LOD, you have steritech on 2280... or team member Suzy Q... or CNS.... or a guest complaint" or whatever.

We're all VERY busy these days. A little courtesy goes a looooong way.

Also... it was sort of a bad day and I see this as a place to vent without judgement because it doesn't really require a reply.... sorry if I offended you.
Whoever has the phone at that moment is "operator". Whoever has the fitting room responsibility at that moment is "fitting room". New folks that don't answer to those three because they feel it doesn't apply are either not being trained right or are willfully ignoring the calls and "style" will be ignored as well.

Yes, this is a place to vent. But people here will call out too much finickiness, they've done it to others, they've done it to me. And getting upset over the exact word used to request the same type of help is finicky. If the front needs someone paged or if there may have been a mix up as to where a guest's item is being held at, how is using "style" better than "fitting room" or "operator"?
 
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