MEGATHREAD 2018-2019 Store Modernization Megathread

[OPINION] How do you feel about these changes?

  • I like them.

  • I dislike them.


Results are only viewable after voting.

RhettB

I've forgotten more than many young ETLs know.
Joined
Jan 22, 2013
Messages
1,174
My store is currently in the part of modernization where you schedule inbound tm’s for 5am in mytime then have them come in at midnight and push the truck. Been this way since Black Friday. It’s nice, but wonder how long we can get away with it 👀
I'm sure someone in AP knows. How can one not notice the notifications they get about alarm points being bypassed? Lighting being overridden?
 

15 Sec. Remain

Anyone getting that call?
Joined
Sep 24, 2018
Messages
106
l-m-a-o corporate probably be logging into your store’s cameras and seeing all these TMs being productive in the closed store...if you listen hard you can hear their howls of anguish all the way from Minnesota
HQ: *grumblegrumble* "How dare they complete their tasks of Replenishing the floor and Backstocking properly in an efficient and timely manner."
 
Joined
Nov 30, 2015
Messages
636
Modernization tactics mean we’re working with more of a skeleton crew now than we were in Q1 of last year, and my store is known for hiring (and scheduling) the absolute bare minimum necessary to keep the store functional enough to remain open. But sure, tell me how the MyCheckout is going to save us when we only schedule a single hardlines closer per night basically in the two weeks before Christmas (which has resulted in many guests leaving frustrated cause they couldn’t find anyone to help them since the lone HL team member is usually pulled for backup cashiering).
 
Joined
Jun 11, 2011
Messages
1,219
Modernization tactics mean we’re working with more of a skeleton crew now than we were in Q1 of last year, and my store is known for hiring (and scheduling) the absolute bare minimum necessary to keep the store functional enough to remain open. But sure, tell me how the MyCheckout is going to save us when we only schedule a single hardlines closer per night basically in the two weeks before Christmas (which has resulted in many guests leaving frustrated cause they couldn’t find anyone to help them since the lone HL team member is usually pulled for backup cashiering).
Sounds like your store mismanaged payroll. It’s not modernization.
 
Joined
Nov 30, 2015
Messages
636
Sounds like your store mismanaged payroll. It’s not modernization.
Oh, undoubtedly. Modernization could be great for our store but they let store politics (one TL vs another) get in the way, and then when they’re confronted about bungling payroll they try to claim this is what we’re moving towards schedule-wise with modernization just to cover their asses. That’s why I added the “tactics” bit. Anyone on TBR would know what’s up instantly and see through the BS, but virtually no one from my store is. My STL is among the ones that thinks having no operator at the fitting room period (not even zoning nearby) is a good idea, despite clarification on that from as high as the APBP because they can’t be bothered to read through all the guidelines about implementing modernization and actually getting it to work.
 

can't touch this

Store Meme Leader
Joined
Nov 20, 2017
Messages
4,222
Every other year I’ve been here we all converged on toys first thing after the unload to get it pushed ASAP. Now they have specific people (not enough) scheduled over there and they balked when I suggested we gang up on it like we were doing in previous years. Yes let’s stick 4 people in the busiest department in the store on a busy Friday and Saturday with Christmas around the corner, what could possibly go wrong. One of the stupider ideas in a long string of stupid ideas.

Edit: Oh and they’re all seasonal noobs without Zebras so enjoy the extra backstock since they can’t find second locations lmao
 

Times Up

Formerly PassinTime
Joined
Sep 13, 2017
Messages
1,834
We get the payroll that we need.

Our brand isnt where my stl wants it. She wants perfect folds with size stickers lined up and everything finger spaced always. Being high volume, 30% of our sales is a&a and the foot traffic we get... it seems impossible.
Sounds like you don't get the payroll that you need. Or, there is performance issues...
 

Sloth

Market
Joined
Jun 13, 2017
Messages
518
*noticed Kronos edits*

Plano in Toys along with several other TMs?...

*sees DTL and the GVP*

Oh. That didn't take long to put 2 + 2 together...


"As you can see, we have a dedicated Toy team throughout the day." I had to exasperate on that line driven by the STL. 😔
Would be nice to be a DTL or GVP. You could be such a ballbuster. They've likely been ETLs and STLs before, and they likely have access to Kronos for that store, so they should be able to check on any recent changes. "Oh, STL, is that so? Because you've never had this many TMs under Toys before. Even have some from other workcenters. Shame, shame."
Sounds like you don't get the payroll that you need. Or, there is performance issues...
Or they get the payroll they need, just not the payroll to do the things the STL *wants*. Presentation is big, but at the end of the day we're a discount retailer. Product just needs to be on the shelf, where it belongs, and people will come in to buy it. You aren't making more sales by having everything folded neatly than you're losing by blowing payroll on something as absurd as that.
 
Joined
Sep 28, 2017
Messages
33
Or they get the payroll they need, just not the payroll to do the things the STL *wants*. Presentation is big, but at the end of the day we're a discount retailer. Product just needs to be on the shelf, where it belongs, and people will come in to buy it. You aren't making more sales by having everything folded neatly than you're losing by blowing payroll on something as absurd as that.
This! My team has no problems keeping tables folded throughout the day. But folding them to where every single shirt/pant is perfectly lined up is time consuming. I prioritize spending extra time with guests vs standing in one spot with the folding table.
 

Target Flexer

Food Team Lead (SBux too)
Joined
Oct 24, 2016
Messages
14
The fact that spot is making stores pay back all the payroll overspend from Dec Wk 1 and 2 is honesty wild to me. Saturday night December 8th, the company was OVER 1.14 Million hours of payroll out of a 46.4 Million hour total. This week the overall company is down to being 668k over.

Sales are on a steady incline but we can't seem to consistently allocate payroll to stores?

Also as for all the talk abt Target and modernization going in the toilet? Company store comp is up 4.46% YTD with higher comps in high-margin categories. So all these end-of-days posts abt Target needing to shape up before we become Sears need to calm tf down.

Flow Centers are coming and then we will finally get the each-level-replenishment we deserve (and hanging comes pre-hung for Softlines!!1!!11), but Target can't just drop billions on reinventing the wheel. Change takes times and reinventing a global supply chain to support just-in-time logistics is something that no one, not even Amazon, has nailed.

Oh and for everyone complaining about "not having Backroom space". I have 27 aisles of light duty, 4 aisles of bulk, and 4 aisles for softlinks/baby at a $56 MILLION DOLLAR STORE. Luckily we have an offsite so when guests order items located at our offsite, we have to ghost fulfill the order, email the guest informing them of the delay, call the offsite to request the item, have it delivered and put into hold by an offsite TM on the next scheduled delivery, then pray that guest service can find it in the pile on the floor called SD001.
 

Sloth

Market
Joined
Jun 13, 2017
Messages
518
Sales are up, but it isn't because of modernization. Other stores are seeing an increase as well.

The whole "end of days" thing is likely in regards to next year, when hours are slashed and the new logistics process falls apart. Some stores can make it work with the payroll they're being given, but it's pretty clear that most can't without overspending.

If Target actually has a solution for just-in-time logistics on the DC-side of things, great. But transitioning the store-side over to the new process while DCs are still shipping for the old process isn't working. We spend more time handling the product than pushing it to the floor, and we seem far less friendly and open to guests when we're ripping open cardboard in the middle of an aisle. I've had more guests apologize for being in my way over the last few weeks than I ever had with the previous process.

It just isn't working, and pushing veteran TMs, TLs, ETLs, and STLs out the door because they can't make it work has to be hurting the company.
 
Last edited:
Joined
Oct 8, 2016
Messages
378
I think switching store teams to the new process, which if I understand correctly, is designed to receive eaches and hanging softlines, first is a headscratcher. Someone up the command chain knew what q4 was going to look like payroll and truck wise yet still decided to move ahead with it. I'd like to understand why the planning didn't involve switching the dc first. Upstream seems like the logical first step so the flow of change rolls out A-B-C. I feel like we started C. (These are made up steps, btw.)

I am not an end of days thinker. I think Target has a fan base that will stick it out. But, having said that even I am starting to let the often empty shelves get into my head and make me go elsewhere first sometimes. That is the one thing that concerns me the most. Target only has to be out of someone's essentials a few times and a guest will think twice before wasting time again. Had corp rolled out the process the other way stores could have adjusted to the change in real time vs. making stores change over to teams that are meant to work with a shipping process that hasn't changed.

Bottom line, imho, is why are the guests the ones who have to suffer through this change over? Empty shelves and workers in the way are a turn off and seem so at odds with the upscale discount store corp also seems to want. What am I missing??
 

Tessa120

I escaped the asylum!
Joined
Mar 17, 2017
Messages
2,469
The fact that spot is making stores pay back all the payroll overspend from Dec Wk 1 and 2 is honesty wild to me. Saturday night December 8th, the company was OVER 1.14 Million hours of payroll out of a 46.4 Million hour total. This week the overall company is down to being 668k over.

Sales are on a steady incline but we can't seem to consistently allocate payroll to stores?

Also as for all the talk abt Target and modernization going in the toilet? Company store comp is up 4.46% YTD with higher comps in high-margin categories. So all these end-of-days posts abt Target needing to shape up before we become Sears need to calm tf down.

Flow Centers are coming and then we will finally get the each-level-replenishment we deserve (and hanging comes pre-hung for Softlines!!1!!11), but Target can't just drop billions on reinventing the wheel. Change takes times and reinventing a global supply chain to support just-in-time logistics is something that no one, not even Amazon, has nailed.

Oh and for everyone complaining about "not having Backroom space". I have 27 aisles of light duty, 4 aisles of bulk, and 4 aisles for softlinks/baby at a $56 MILLION DOLLAR STORE. Luckily we have an offsite so when guests order items located at our offsite, we have to ghost fulfill the order, email the guest informing them of the delay, call the offsite to request the item, have it delivered and put into hold by an offsite TM on the next scheduled delivery, then pray that guest service can find it in the pile on the floor called SD001.
I don't think I understand the nature of your post. Your first two paragraphs are very, very critical of corporate. Your second two paragraphs is saying how great corporate is and how all the problems are caused by the store level team members being impatient and demanding too much. And then your last paragraph slams store level team members pretty hard about how since you can make the storage space you have work then so can everyone else, even though you admit at the same time you have lots more space elsewhere that other stores don't have.
 

BoxCutter

Cut hard. Cut deep.
Joined
Oct 16, 2012
Messages
1,561
I'd like to understand why the planning didn't involve switching the dc first.
Cost. DCs can't be reconfigured while they are operational. Closing them would cost millions more with diverting their workload to other DCs. Building new DCs is also millions of dollars. Someone at HQ did not do their due diligence, or, they did and lied.
 
Joined
Oct 8, 2016
Messages
378
Cost. DCs can't be reconfigured while they are operational. Closing them would cost millions more with diverting their workload to other DCs. Building new DCs is also millions of dollars. Someone at HQ did not do their due diligence, or, they did and lied.
So I wonder how it will end up happening and when? Why they didn't just leave well enough alone until it was all done at the dc will forever confuse me. 🤔
 
Joined
Mar 30, 2012
Messages
560
The fact that spot is making stores pay back all the payroll overspend from Dec Wk 1 and 2 is honesty wild to me. Saturday night December 8th, the company was OVER 1.14 Million hours of payroll out of a 46.4 Million hour total. This week the overall company is down to being 668k over.

Sales are on a steady incline but we can't seem to consistently allocate payroll to stores?

Also as for all the talk abt Target and modernization going in the toilet? Company store comp is up 4.46% YTD with higher comps in high-margin categories. So all these end-of-days posts abt Target needing to shape up before we become Sears need to calm tf down.

Flow Centers are coming and then we will finally get the each-level-replenishment we deserve (and hanging comes pre-hung for Softlines!!1!!11), but Target can't just drop billions on reinventing the wheel. Change takes times and reinventing a global supply chain to support just-in-time logistics is something that no one, not even Amazon, has nailed.

Oh and for everyone complaining about "not having Backroom space". I have 27 aisles of light duty, 4 aisles of bulk, and 4 aisles for softlinks/baby at a $56 MILLION DOLLAR STORE. Luckily we have an offsite so when guests order items located at our offsite, we have to ghost fulfill the order, email the guest informing them of the delay, call the offsite to request the item, have it delivered and put into hold by an offsite TM on the next scheduled delivery, then pray that guest service can find it in the pile on the floor called SD001.
The end of days is a long drawn out process. The hig turn over and empty shelves will hurt the bottom line in the long run.
 

Black Sheep 214

Kiss no butts, give no fox
Joined
Apr 27, 2018
Messages
1,223
The end of days is a long drawn out process. The hig turn over and empty shelves will hurt the bottom line in the long run.
^This. The Target that we all knew is already gone, and the ersatz Target that resulted from its destruction is apparently now on the slippery slope to extinction. Empty shelves and inexperienced staff are not the keys to profitability. It takes more than cutting costs and payroll for a company to be successful.
 

YoNanas

When in doubt, throw it out
Joined
Apr 10, 2018
Messages
650
SHOULD work and DOES work are two different things. Not enough hours and people who care and are actually trained in all aspects, are the reason Modernization does not work.
And the lack of leaders who actually WORK and you can go to for anything. And the shitty attitude they give us and treat us like we are in prison.
 
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