MEGATHREAD 2018-2019 Store Modernization Megathread

[OPINION] How do you feel about these changes?

  • I like them.

  • I dislike them.

Results are only viewable after voting.
HiddenPenguin said:
So...I know how to check the adjacency for salesplanner locations... but with sidecaps we've always just made it up as we go. Do sidecaps have proper locations designated somewhere and I've just missed it?
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I believe they do, but not sure where you'd find it. I know my store has had a cover girl Mascara sidecap in food forever and the pptl told me it's called for there.
 
HiddenPenguin said:
So...I know how to check the adjacency for salesplanner locations... but with sidecaps we've always just made it up as we go. Do sidecaps have proper locations designated somewhere and I've just missed it?
Click to expand...

It's not on adjacency.

Sometimes it's on the POG itself (next to pog blueprint/schedmatic page). It will say "Set near market" or near a specific item/aisle. Other times you might get specific instructions on workbench.

If neither, then use your best judgement.
 
NXT said:
Does anyone have a copy of the Store Modernization rollout guide? I hate how everything on Workbench's Pilot page denies access to things that aren't for your store. There seems to be some cool stuff on there to read.
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Start at the beginning of this thread for that info.
 
YourPPTL said:
Sp are on adj.
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Yes and no. They’re usually there but get messed up with discontinue dates and such. I think you’re better off just napping yourself, you know your store. Unless it’s a big reset like the last domestics reset I don’t use it.
 
gsa4lyfe said:
Yes and no. They’re usually there but get messed up with discontinue dates and such. I think you’re better off just napping yourself, you know your store. Unless it’s a big reset like the last domestics reset I don’t use it.
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ASANTS, but every time we've let anyone but the PTL map out salesplans and they do it without looking at the adjacency, they always mess everything up so bad. If endcap 4f in dept 116 is discontinuing on 7/29, there typically is a new 4f endcap setting either that same week or the following and should be placed in the same location. Setting anywhere else can cause a ripple effect and makes it confusing to map out anything coming after. Following the adjacency eliminates the confusion. But, again, ASANTS.
 
SugarSugar said:
Yes, but with endcaps there's no designated 01F, 02F like other departments (except for permanent end caps like new release movies). Use your best judgement and pick which sales planner will sell best for each checklane location.
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Every section of every aisle is on the adjacency. Please ask someone to show you how to map endcap spln if you don't know how. Crossmerch can often ask for things to go farther from home locations than you'd think. Someone with an expensive degree in marketing and business who knows the psychology of sales knows this.

HiddenPenguin said:
So...I know how to check the adjacency for salesplanner locations... but with sidecaps we've always just made it up as we go. Do sidecaps have proper locations designated somewhere and I've just missed it?
Click to expand...
Last couple they've had an audit list. It showed ones going disco, new ones and placement. It even included possible pog numbers if I recall. Otherwise you hope the set notes tell you.
 
SigningLady said:
ASANTS, but every time we've let anyone but the PTL map out salesplans and they do it without looking at the adjacency, they always mess everything up so bad. If endcap 4f in dept 116 is discontinuing on 7/29, there typically is a new 4f endcap setting either that same week or the following and should be placed in the same location. Setting anywhere else can cause a ripple effect and makes it confusing to map out anything coming after. Following the adjacency eliminates the confusion. But, again, ASANTS.
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If you follow the adjacency for placement each set, quite often the fixtures and fixture placements don't change.
 
lifer said:
If you follow the adjacency for placement each set, quite often the fixtures and fixture placements don't change.
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I only follow this on the front end. Most other TLs in my store only follow certain things on the adjacencies. We’re a high volume store and for example with the BTC home set our home TL knows we never get a bunch of mirrors until a week or two before so she always sets it on a rear end cap even though it calls for a front one. I mean asants but from my personal experience if you know your department and can keep track of you dates it’s definitely drives more sales
 
Does anyone have a chart or can show a picture of the "breakdown" of this new end to end? I have new tm's I'm training and want to explain the proper terminology to them instead of the old terms: (I.e. Backroom tm- Inbound expert).
 
Him said:
Does anyone have a chart or can show a picture of the "breakdown" of this new end to end? I have new tm's I'm training and want to explain the proper terminology to them instead of the old terms: (I.e. Backroom tm- Inbound expert).
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If you go through the thread someone posted it a while back
 
Here you go...

a_crowded_and_confusing_relationship_chart_by_nekohousebells33-d5t50b7.png
 
Him said:
Does anyone have a chart or can show a picture of the "breakdown" of this new end to end? I have new tm's I'm training and want to explain the proper terminology to them instead of the old terms: (I.e. Backroom tm- Inbound expert).
Click to expand...
 

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Him said:
Does anyone have a chart or can show a picture of the "breakdown" of this new end to end? I have new tm's I'm training and want to explain the proper terminology to them instead of the old terms: (I.e. Backroom tm- Inbound expert).
Click to expand...
  1. From another thread:
  2. Alright. Corporate has some new ideas, and they want to shake everything up. Here is the rundown:

    WHAT WE KNOW:
    • Corporate is running a pilot in 26 districts that will completely replace the operational model in their stores, and eventually, in all stores nationwide.
    • The pilot is being rolled out selectively so they can flesh out any issues/quirks with the program.
    • We expect this to be rolled out to all stores by Q2 2019. Once the pilot period is over, it will be slowly rolled out district by district to see how it gets handled. All districts should be on board by Q2 2019.
    • The current "Team" culture is gone. All job titles will be changed, in that hourly employees are considered to be experts(food,br,flow,fufillment), advocates(front end), and consultants(a&a, electronics, and beauty) -@Lazy. Groups of hourly employees will be led by their respective "Lead" (formerly TL), and will be completelyresponsible for their own section of the store (food, electronics, softlines, starbucks, liquor, etc. [not including hardlines tm's/tl's, explained below]).
    • The main change is that each group of hourly employees will be responsible for pushing their own sections of the truck in their respective areas. The goal is to have the flow team be eradicated, with the exception of a "Backroom Lead" (formerly TL) to supervise and manage the flow of hourly employees in and out to unload their portions of the truck/back-stock their products.
    • Distribution Centers will now be placing goods on pallets sorted by group (target speak for department), instead of the old way of just filling the truck full of boxes.
    • The job of LOD will be completely removed. Anything you would have gone to the LOD to solve, you will now go that groups "Leader" (formerly ETL) Notice how TL is now Lead, and ETL is now Leader.
    • The Sr. ETL position is now removed. They are now considered to be Leaders. They will keep their pay, and will be grandfathered in. Current and New Leader's (ETL's) can never reach the rank (or the pay grade) of Sr. ETL. Same thing will happen to current Sr. TL's. (Sr. TL's can expect to keep their keys, but it is at Store Director's discretion).
    • Pricing and POG are now gone. Each group is now responsible for these tasks.
    • Property Maintenance Leader I (previously PMT/PMTL) no longer reports to the Store Director (previously STL).
    • Assets Protection Leader I (previously ETL-AP) no longer reports to the Store Director (previously STL). They report solely to the APBP.
    • Harlines is being renamed General Merchandise.
    • Depending on store volume, there will be 2-4 groups that are responsible for sections of General Merchandise (previously Hardlines). This is where it gets confusing, so hang with me here:
    • 1. Flow TM's and Flow TL's are now "experts" and Leads for their portion of General Merchandise. The ETL-LOG is now General Merchandise Leader I for their section of General Merchandise.
    • 2. Backroom TM's, Backroom TL's, Hardlines TM's, and Hardlines TL's are now "experts" and Leads for their portion of General Merchandise. The ETL-HL is now General Merchandise Leader I for their section of General Merchandise.
    • CURRENT PRICING AND POG TM's WILL BE REASSIGNED/TERMINATED BASED ON BUSINESS NEEDS (at discretion of the Store Director). If in a higher volume store, General Merchandise will be split into up to 4 sections, and will be staffed by those previously in Pricing/POG and new employees will be brought in to meet business needs (if positions need to be filled). If in a lower volume store (2 sections of GM), and your Store Director won't performance out under-preforming Employees, you most likely will be transferred/termed. Unfortunately, you are SOL. I would recommend talking with leadership NOW to get your job changed if you do not want to be transferred/terminated (ESPICALLY IF YOU ARE IN A ULV STORE). Once everyone who doesn't read this website finds out about this, you will have a harder time finding a new position in your store.
    • HR and VM stay mostly untouched (except for the job title changes).
    • New pay grades (I have no info on this yet, sorry).
    • Updates to E2E. Should be more streamlined with the updates discussed in this thread.
    • SFS is renamed Fulfillment. Job titles will correlate. No major changes.
    • From my understanding, they [Presentation/Pricing] will be phased out (at least in an official capacity). Everything that's not a specialty center (beauty, electronics, style) or food falls under "general merchandise" which will be one team. Hypothetically, though, you could have distinct teams within that unbrella title and people could continue on as usual. I'm curious, though, if they will require stores that had an overnight or 4am plano team to transition dayside. -@PlanoPuppy
    • Shipt will now take up space in the backroom. Shipt contractors will be constantly coming in/out of the backroom to gather guest orders and drive them to the guests. They will wear a green Shipt shirt and will have a Shipt ID badge with a hologram and picture of them on it. They will check in with the Backroom Lead before taking anything. IF YOU SEE SOMEONE WALK INTO BACKROOM NOT WEARING THIS UNIFORM AND CLAIM THEY WORK FOR SHIPT, CALL AP ASAP!!!
    • DEPENDING ON STORE VOLUME: There may be a dedicated Shipt (or multiple) employee(s) (not contractor) walking the store and gathering items for guest orders, and will leave them in the assigned area in the backroom for the Shipt contractors to pick them up and drive them to the guest.
    • New Job titles:
      ↑
      I'm transcribing all of this because I don't want to compromise myself by posting pictures (call me paranoid)

      shiny new job titles:

      Leader:

      Assets Protection Leader
      Closing Leader
      Food and Beverage Operations Leader
      Food and Beverage Sales Leader
      General Merchandise and Food Sales Leader
      General Merchandise Sales Leader
      Human Resources Leader
      Inbound Operations Leader O/N
      Service and Engagement Leader
      Specialty Sales Leader

      Lead

      Assets Protection Lead
      Beauty and Tech Lead
      Beauty Lead
      Closing Lead
      Food and Beverage Closing Lead
      Food and Beverage Lead
      Food Service Lead
      Fulfilment Operations Lead
      General Merchandise Lead
      Human Resources Lead
      Inbound Operations Lead
      Property Management Lead
      Service and Engagement Lead
      Sr. Human Resources Lead
      Style Lead
      Tech Lead

      Team Member (Experts)

      Assets Protection Expert
      Back of Store Expert
      Beauty Consultant
      Engagement Advocate
      Food and Beverage Expert
      Food Service Expert
      Front of Store Attendant
      Fulfillment Expert
      General Merchandise Expert
      Human Resources Expert
      Inbound Expert
      Security Expert
      Service Advocate
      Service and Engagement Advocate
      Style Consultant
      Tech Consultant
      Visual Merchandiser

      role specific info:

      Engagement Advocate (formerly Cashier):
      • You are the face of Target and interact with our guests each and every day.
      • Provide an easy, seamless checkout experience.
      • Actively engage guests in a way that makes them feel welcome and rewarded by our loyalty programs.
      • Make sure every guest leaves happy.
      • Champion self-checkout by inviting guests in, teaching guests and complete transactions for guests who do not want to self check.
      • Comply with all cash handling and safety related procedures.

      Front of Store Attendant (formerly Cart Attendant):
      • Provide an easy, seamless shopping experience by keeping carts and baskets well stocked throughout the store and responding quickly to guest carry-outs and spills.
      • Maintain clean, stocked check lanes, restrooms, Mini Assistance Centers, spill stations, carts and baskets.
      • Clear the parking lot, sidewalks and doorways of carts, trash and snow (if applicable)
      Because you are taking on a new role for the operating model pilot, you will be expected to have new knowledge and perform new skills and abilities, including:
      • Guest interaction and engagement techniques
      • Powered equipment certification, operation and safety (cart pusher)
      • Ability to consistently lift 40 lbs or more

      Service Advocate (formerly Guest Service Desk):
      • You are the face of Target and interact with our guests each and every day.
      • Provide an easy, seamless order pickup, exchanges, or return experience.
      • Actively engage guests in a way that makes them feel welcome and rewarded by our loyalty programs.
      • Make sure every guest leaves happy.
      • Be passionate and provide exceptional service to every guest.
      • Share your knowledge and excitement of front of store services and attend to every guest.
      Because you are taking on a new role for the operating model pilot, you will be expected to have new knowledge and perform new skills and abilities, including:
      • Guest engagement and loyalty-driving techniques
      • Loyalty programs
      • In-depth knowledge of front of store specialty services

      Service and Engagement Advocate (formerly Guest Service Attendant):
      • You are the face of Target and interact with our guests each and every day.
      • Welcome guests to the front of the store, directing guests and acting as their host.
      • Serve up an easy, no-wait experience at the check lane and all service areas.
      • Ensure every guest leaves happy and train peers to do the same.
      • Support the Service and Engagement Lead by managing front of store traffic and replenishing supplies, allowing the Service and Engagement Lead to focus on the guest experience and team development.
      • Provide a seamless checkout, return, registry and/or OPU experience by eliminating friction points for guests and team members
      • Perform cash office duties
      Because you are taking on a new role for the operating model pilot, you will be expected to have new knowledge and perform new skills and abilities, including:
      • Guest engagement and loyalty-driving techniques
      • Loyalty programs
      • In-depth knowledge of front of store specialty services

      Service and Engagement Lead (formerly Guest Service Team Lead):
      • Live and lead a guest-centric team that delivers a seamless and easy experience in all front of store service areas.
      • Train and mentor new team members, providing direction to peers as necessary, and coaching your team in guest engagement and loyalty-building skills.
      • Identify and share staffing and scheduling needs with leader and actively assess candidates to select the right talent.
      • Motivate and recognize team members to strengthen engagement and cultivate teamwork.
      • Service as a role model, hold team members accountable to expectations and work quickly to address consistent performance gaps
      Because you are taking on a new role for the operating model pilot, you will be expected to have new knowledge and perform new skills and abilities, including:
      • Passion for delivering a consistently great guest experience
      • Guest engagement and loyalty-building techniques
      • In-depth knowledge of all front of store services (checkout, returns, registry and OPU)
      • Team member training and development
      • Business-specific talent assessment and selection

    Thanks
    myDevice, Mar 21, 2018
 
gsa4lyfe said:
Yes and no. They’re usually there but get messed up with discontinue dates and such. I think you’re better off just napping yourself, you know your store. Unless it’s a big reset like the last domestics reset I don’t use it.
Click to expand...

Only thing is, try to keep front on front. Keurig and Bose probably pay us for more prime space. But my last housewares set, I kept the summer treat salesplan on a front rather than a back where it was designed. I've never had a DTL visit where placement was ever pointed out.
 
I wonder if they’ll change pay grades again if they’re including “experts” in a flow chart again but it’s not on the pay scales
 
gsa4lyfe said:
I wonder if they’ll change pay grades again if they’re including “experts” in a flow chart again but it’s not on the pay scales
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We were not told of any pay grade changes with the new op model.
 
So according to this I would become a General Merchandise Expert. Hopefully it comes with the same zone consistently. The end to end approach would work better (and underperformance would be spotted and remedied faster) if the same people generally did the same zones each time they worked. Would help TMs get more familiar with/gain expertise on each section’s offerings.
 
BullseyeBlues said:
So according to this I would become a General Merchandise Expert. Hopefully it comes with the same zone consistently. The end to end approach would work better (and underperformance would be spotted and remedied faster) if the same people generally did the same zones each time they worked. Would help TMs get more familiar with/gain expertise on each section’s offerings.
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One of the positives of having the same lead every night. You don't have different people telling you what to do each night... And they are able to know who's good where and place them.
 

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