Guest Services Can I speak to a manager?: A front end thread

starmaster1000

Master NCR Torture Device Operator
Joined
May 31, 2018
Messages
820
Finally got our Empty Packages app today. Feel like they could have done better with the condition choices
Old Empty Package ProcessNew Empty Package Process
(at GS POS)
1. Scan
2. Empty Package
3. Location
4. Repeat as needed
1. Tap on field for DPCI because it doesn't auto-select
2. Scan
3. What exactly describes your vague interpretation of an empty package, mortal? Was the tag ripped off? Was it ripped open? Was it consumed? WELL????? Tell me NOW!!!!
4. Where was it? Checklanes? Which one?
Sales floor? Go scan the nearest aisle number. Fitting room? Service Desk? Okay I'll allow it.
5. Press Done.
6. Here's a useless recap of what selections you made for no reason since you can't update it. Click Done.
7. LOL you scanned a package but didn't select the field as in Step 1? I'm the only app where you have to click on the field where text goes? LOL!!!!
 

starmaster1000

Master NCR Torture Device Operator
Joined
May 31, 2018
Messages
820
No I think the prints in seconds sucks. It always breaks and never works right.
Nobody:


Kodak: I NEED RIBBON!!!

If I could plunk it in electronics I would. I'd have that printer fine tuned to a t. Buuuut... No I am not going to crop all 40 pics of your first grandsons visit for you.
The Consumer Cellular crowd would go nuts.
 

PackAndCry

Furniture, Call Button One
Joined
Oct 13, 2017
Messages
1,496
Old Empty Package ProcessNew Empty Package Process
(at GS POS)
1. Scan
2. Empty Package
3. Location
4. Repeat as needed
1. Tap on field for DPCI because it doesn't auto-select
2. Scan
3. What exactly describes your vague interpretation of an empty package, mortal? Was the tag ripped off? Was it ripped open? Was it consumed? WELL????? Tell me NOW!!!!
4. Where was it? Checklanes? Which one?
Sales floor? Go scan the nearest aisle number. Fitting room? Service Desk? Okay I'll allow it.
5. Press Done.
6. Here's a useless recap of what selections you made for no reason since you can't update it. Click Done.
7. LOL you scanned a package but didn't select the field as in Step 1? I'm the only app where you have to click on the field where text goes? LOL!!!!
I personally like how someone thought "tag removed" and "loose tag found detached from the item" mean the same thing.
 

PackAndCry

Furniture, Call Button One
Joined
Oct 13, 2017
Messages
1,496
What do you guys do about the guys that come in and buy 40 Hotweels then return all them. Then they go straight back and buy 40 more. I think they must be resellers.
Aren't they trying to "force" us to order more?
 
Joined
Jun 6, 2013
Messages
1,340
Well, now I feel really stupid! I reread the return policy it it doesn’t say you can’t return collectibles, just opened or damaged collectables. I honestly thought I had read that you couldn’t return them at all.
 
Joined
Jun 29, 2015
Messages
363
Well, now I feel really stupid! I reread the return policy it it doesn’t say you can’t return collectibles, just opened or damaged collectables. I honestly thought I had read that you couldn’t return them at all.
I don’t think trading cards can be returned. Or maybe it’s just gift cards? My brain is fried.
 
Joined
Jun 4, 2014
Messages
238
My understanding is that Kodak has been in bankruptcy or teetering on Bankruptcy since 2012 and their multi year contracts with Target were up. Because they couldn't guarantee the continued support and system updates, Target choose not to renew the contract and were phasing them out during remodels (or earlier if systems broke down and needed replacing before the remodel) regardless of the profits or lack of profits from the center. At our store we hated it due to jams and break downs but it probably broke even, even in the worst of times and encouraged a fair amount of foot traffic as guest waited for their photos or came in specifically for photo's and then shopped afterwards.
 
Joined
Jan 7, 2019
Messages
28
That’s our store. We know what we’re doing and we also make a lot of money on it
Like two or three TMs at my store know, but we KNOW it. Except for posters and the duplex printer.

Me:
Kodak: PAPER JAM
Me: *fixes*
Me: you good now?
Kodak: ya
Me:
Kodak:
Me:
Kodak:
Me:
Kodak: PAPER JAM
Me: *pulls the mf'ing paper .Again. This time it is actually crinkled. Cut, refeed machine.*
Kodak: Ribbon checking
Ribbon checking
ERROR

My understanding is that Kodak has been in bankruptcy or teetering on Bankruptcy since 2012 and their multi year contracts with Target were up. Because they couldn't guarantee the continued support and system updates, Target choose not to renew the contract and were phasing them out during remodels (or earlier if systems broke down and needed replacing before the remodel) regardless of the profits or lack of profits from the center. At our store we hated it due to jams and break downs but it probably broke even, even in the worst of times and encouraged a fair amount of foot traffic as guest waited for their photos or came in specifically for photo's and then shopped afterwards.
We've replaced the Prints in seconds pronter at least 5-10 times in the last year and a half....
 
Joined
Jul 5, 2018
Messages
189
Just wondering, how many cart attendants does your store have? I just got called in and asked to work a cart attendant shift tonight instead of self-checkout, probably because our cart attendant called out. At my store, there's one cart attendant who can only work afternoon shifts, and we just hired a new cart attendant to presumably work evenings, I don't know his availability though.

I get that I could have just said no to taking the shift, but I am willing to work with the scheduling temporarily since one of the old cart attendants quit just before the MyTime outage, meaning he was still scheduled for tonight. I'm just hoping that this will be resolved soon and another cart attendant will be hired. How frequently have you guys been asked to fill in as a cart attendant and did you ever express that you didn't prefer to work on carts to leadership?
 

Panna Jotts

SETL by day, ETL-Crying Alone at night.
Joined
Jun 7, 2019
Messages
88
What do you guys do about the guys that come in and buy 40 Hotweels then return all them. Then they go straight back and buy 40 more. I think they must be resellers.
I don't mind them as much as I mind the baseball card guys. Verbally abusing my Service Advocate isn't going to make the FOS DBO stock them any faster.
 
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