Guest Services Can I speak to a manager?: A front end thread

REDcardJJ

Service and Engagement TL
Joined
Sep 18, 2017
Messages
2,178
Just wondering, how many cart attendants does your store have? I just got called in and asked to work a cart attendant shift tonight instead of self-checkout, probably because our cart attendant called out. At my store, there's one cart attendant who can only work afternoon shifts, and we just hired a new cart attendant to presumably work evenings, I don't know his availability though.

I get that I could have just said no to taking the shift, but I am willing to work with the scheduling temporarily since one of the old cart attendants quit just before the MyTime outage, meaning he was still scheduled for tonight. I'm just hoping that this will be resolved soon and another cart attendant will be hired. How frequently have you guys been asked to fill in as a cart attendant and did you ever express that you didn't prefer to work on carts to leadership?
i have three cart attendants (with two more who are on LOA)

personally i love doing carts so i try to put myself outside more than my team when we have gaps in coverage
 
Joined
Jul 5, 2018
Messages
198
i have three cart attendants (with two more who are on LOA)

personally i love doing carts so i try to put myself outside more than my team when we have gaps in coverage
Cart attendant just isn't for me, I prefer to stay indoors and I hate cleaning bathrooms and the garbage, which is why I prefer to keep cart attendant shifts to a minimum. I'm assuming that I was kind of a last resort since I was scheduled for self-checkout and they would have preferred a team member who wasn't scheduled to fill in, but nobody else was willing, leaving me to voluntarily pick up the slack.
 

REDcardJJ

Service and Engagement TL
Joined
Sep 18, 2017
Messages
2,178
Cart attendant just isn't for me, I prefer to stay indoors and I hate cleaning bathrooms and the garbage, which is why I prefer to keep cart attendant shifts to a minimum. I'm assuming that I was kind of a last resort since I was scheduled for self-checkout and they would have preferred a team member who wasn't scheduled to fill in, but nobody else was willing, leaving me to voluntarily pick up the slack.
please follow up with your leader and tell them that you aren't comfortable working carts. if i've called you in before to do carts and you've said yes without complaint, i'd just assume you're cool with doing it. i'm sure it won't be a problem, just talk to your leader.
 
Joined
Mar 22, 2019
Messages
550
please follow up with your leader and tell them that you aren't comfortable working carts. if i've called you in before to do carts and you've said yes without complaint, i'd just assume you're cool with doing it. i'm sure it won't be a problem, just talk to your leader.
This ^ I will schedule people as cart attendants if they have done it before and don’t complain about it. Once you tell me you don’t like it I promise I won’t schedule you as one anymore! And as far as restroom clean ups - if you aren’t keyed as a ~front of store attendant~ we have Food Ave clean up. They’re the only ones up front besides the SETLs who are qualified to do the clean ups.

Pro tip - HR had to rekey all former GSAs with the basic HazMat training, not the bloodbourne training. If you’re a former GSA and they ask you to clean up a mess you can now politely decline 😊
 
Joined
Sep 17, 2018
Messages
223
Just wondering, how many cart attendants does your store have? I just got called in and asked to work a cart attendant shift tonight instead of self-checkout, probably because our cart attendant called out. At my store, there's one cart attendant who can only work afternoon shifts, and we just hired a new cart attendant to presumably work evenings, I don't know his availability though.

I get that I could have just said no to taking the shift, but I am willing to work with the scheduling temporarily since one of the old cart attendants quit just before the MyTime outage, meaning he was still scheduled for tonight. I'm just hoping that this will be resolved soon and another cart attendant will be hired. How frequently have you guys been asked to fill in as a cart attendant and did you ever express that you didn't prefer to work on carts to leadership?
We have four in active service, plus myself and one other team member who are trained but not actively serving in that role presently. For a long time, I was the go-to guy when there was a cart attendant call-off. My medical restriction that doesn't allow me to be exposed to cold for extended periods of time means that I can't do carts for a good portion of the year. When the temperatures are reasonable though, I can still do it with the best of them. (Not saying that I enjoy it, but I am still as good or better than the current cart team.)
 
Joined
Jul 5, 2018
Messages
198
Just spoke to the ETL in charge of the front end today, he said that since the new cart attendant will be starting next week, I won't be regularly scheduled as a cart attendant EXCEPT in emergency situations if there is a call-out. It's not ideal that there will only be two cart attendants since it would be difficult to expect no call-outs throughout the year. The ETL said he can't operate without a cart attendant and he was "begging" me to be flexible and fill-in in emergency situations.
 
Joined
Sep 17, 2018
Messages
223
Well, I'm back into the cart attendant rotation for now. One cart attendant was fired, and one is going to be going away to college at the end of the summer. They asked me if I would take cart shifts until replacements are hired and trained. More hours for me. Yay-ish.
 

Dog

Fulfillment Expert
Joined
Jan 4, 2018
Messages
1,167
I may be extremely late to the train but I just noticed a few days ago that if you scan someone’s cartwheel barcode and they forgot to add their redcard and they go in and add their card after you can just scan it again and it’ll add the payment rather than saying “cartwheel savings already applied to transaction” so yee haw..
 

GoodyNN

Plays with strings; Bacon Number of 2
Joined
Sep 27, 2017
Messages
1,690
That's fairly new. It wasn't working for me last Thursday. Glad it works now!!
 
Joined
Apr 20, 2017
Messages
30
I may be extremely late to the train but I just noticed a few days ago that if you scan someone’s cartwheel barcode and they forgot to add their redcard and they go in and add their card after you can just scan it again and it’ll add the payment rather than saying “cartwheel savings already applied to transaction” so yee haw..
Oh my! I REALLY HOPE THIS WORKS!!
 

Amanda Cantwell

Service Advocate
Joined
Mar 27, 2017
Messages
4,249
I may be extremely late to the train but I just noticed a few days ago that if you scan someone’s cartwheel barcode and they forgot to add their redcard and they go in and add their card after you can just scan it again and it’ll add the payment rather than saying “cartwheel savings already applied to transaction” so yee haw..
WAIT REALLY OMG THIS IS A GAME CHANGER
 

Amanda Cantwell

Service Advocate
Joined
Mar 27, 2017
Messages
4,249
also coming soon to all stores... fitting room phone is moving to GS... we're now the store operator (however, calls will auto direct to appropriate mydevices, but we have to answer any call that rings back or anyone who hits the button for operator)
 
Joined
Dec 11, 2011
Messages
273
My electronics phone hasn't rung back to the zebras since we started redirecting to the zebras. After about 15 rings the base station relents and picks up the phone asking for the answering system password.
 
Joined
Sep 17, 2018
Messages
223
I may be extremely late to the train but I just noticed a few days ago that if you scan someone’s cartwheel barcode and they forgot to add their redcard and they go in and add their card after you can just scan it again and it’ll add the payment rather than saying “cartwheel savings already applied to transaction” so yee haw..
It's about time. There's hardly a day on SCO where I don't have to re-ring someone because of this. And the guests are seldom appreciative.

also coming soon to all stores... fitting room phone is moving to GS... we're now the store operator (however, calls will auto direct to appropriate mydevices, but we have to answer any call that rings back or anyone who hits the button for operator)
I don't see this lasting long, especially when a cranky and overtaxed me gets my hands on it. <Burly Russian voice> "Hello, is Kremlin. Vladimir cannot come to phone now. Please leave message at tone. BEEP."
 

DBZ

Joined
Dec 9, 2018
Messages
195
also coming soon to all stores... fitting room phone is moving to GS... we're now the store operator (however, calls will auto direct to appropriate mydevices, but we have to answer any call that rings back or anyone who hits the button for operator)
OMG please let this be an ASANTS thing! Please! I tell you, working GS is a huge lesson in prioritization of tasks. multi-tasking, and time management. If you can rock the desk then you are amazing!!
 

Amanda Cantwell

Service Advocate
Joined
Mar 27, 2017
Messages
4,249
OMG please let this be an ASANTS thing! Please! I tell you, working GS is a huge lesson in prioritization of tasks. multi-tasking, and time management. If you can rock the desk then you are amazing!!
It's about time. There's hardly a day on SCO where I don't have to re-ring someone because of this. And the guests are seldom appreciative.


I don't see this lasting long, especially when a cranky and overtaxed me gets my hands on it. <Burly Russian voice> "Hello, is Kremlin. Vladimir cannot come to phone now. Please leave message at tone. BEEP."
Sadly according to my PMT all stores are getting it when the mydevice phone update rolls out to your store (sign in to specific workcenter in phone app)
 

GoodyNN

Plays with strings; Bacon Number of 2
Joined
Sep 27, 2017
Messages
1,690
I don't see this lasting long, especially when a cranky and overtaxed me gets my hands on it. <Burly Russian voice> "Hello, is Kremlin. Vladimir cannot come to phone now. Please leave message at tone. BEEP."
Now if you could actually get into the system and record that as an outgoing message, that would be epic. :D
 
Joined
Feb 18, 2016
Messages
1,788
I can't see how it could work.
If it were to happen in my store a lot of those calls would not be picked up. Often there is only one person multi-tasking and we don't have time to answer a phone call when we have a line of people returning and doing OPU's. It would make more sense for the person covering OPU to handle the calls than the SD.
 

Amanda Cantwell

Service Advocate
Joined
Mar 27, 2017
Messages
4,249
My gs would freak out, depending on who is working in gs.
We did lol... eventually all stores will have it per PMT
If it were to happen in my store a lot of those calls would not be picked up. Often there is only one person multi-tasking and we don't have time to answer a phone call when we have a line of people returning and doing OPU's. It would make more sense for the person covering OPU to handle the calls than the SD.
at my store we all kinda do everything, who’s scheduled for OPU doesn’t reallt matter
 
Top