- Feb 20, 2019
Watching 8 self-checkout registers with a lengthy line waiting all alone bouncing around solving red lights when a guest required that I review or not her EBT food/non-food purchases. After her I spun around to help others. I a minute or two she required help again. She got angry saying she will go to the lanes. With little time to react she tossed her bags in her cart and pushed past me. I called AP at once. AP came back shouting at me saying I should have taken her bags and escorted her to the lanes. She went out the door without paying. Now if she went out the door, she was going to go out the door when she threw her bags in the cart. If I had tried to stop her if at all I could, if she started pushing me or hitting me, would I get in trouble? I always understood that we are not to confront guests accusing them of theft or confronting them when they are going out the door. Was I right to let her run? Or was AP right to tell me I should have stopped her?