This. I never have and never will present that as an option. It’s a really bad idea and may even be a violation of our agreement with visa, Mc , etc. not even sure why the option is there.
If I have a guest insist that I enter in the card number, I just tell them it can't be done and everything is tied to the chip. Not lying.
Same. And honestly I’ve only ever seen someone attempt it once and it was denied. I don’t think CC companies allow it.
Most chip cards will
If they key in the number (non red card which will always decline keyed in) and use it as a pin transaction it will go through 50%+ of the time. If they key in a non debit it will go through 25%+ of the time especially if the dollar amount is low. If the dollar amount is over $100 and keyed in by guest per the prompt it rarely goes through. Since non red cards have magnetic strips as a back up it would have to not read the chip and not read the mag strip. There are still some guests with non chip cards of one sort or another so in that case only the magnetic strip would have to fail to read in order for the key in prompt.
We were told to never key in the card and the guest needs to insert their card in the reader. No, if's and or but's. Most issues are related to the card, either the card company denies the transaction or the guest needs a new card. Both issues are the responsibility of the guest and there is a number on the back of their card for them to call.
I'll have to ask someone in leadership about this because I've never been told not to key in the card. This could be a case where my store is more lenient and wants guests to get out before waiting too long no matter what.
this!
There is a reason there is a chip reader and not employees entering in credit card numbers. I bet most in leadership will not know. One of the reasons the guest enters in their card is for convenience and to prevent credit card fraud. When you enter the card number they are not being asked to enter in their pin on the card reader. Each transaction with a chip card is issued a certain code. You stated in your earlier post that you had a guest take two hours trying to get her red card to work and then you say your store wants them out without having to wait too long. My two-cents would have been to turn off my light, call the number on the back of the card, get to the part of the phone menu where they forgot their pin and have them enter in the appropriate info. I've done it many times and it takes five minutes.
I would have done that if I were the cashier but I was closing the registers (long story about not wanting to do carts and the team member who was supposed to close the registers had to go out to get carts) when the cashier who was checking out this particular guest called me. Thus, I don't know how the cashier and guest interacted and to be honest, the guest was on her phone with all of her items in bags so I assumed that she had checked out and was waiting for her ride. Only when the cashier scanned the suspend slip and explained what happened did I realize she was having problems with her card.
Yes it has
I assume the person packing stole the item and sent and empty box. Hard to replicate or reseal the Target tape.
We’re getting empty boxes delivered to our store.
That’s just it tho, the Target tape was cut on at least one package.. UPS and FedEx have to hire seasonal help just like we do. Not saying it’s them, but the possibility is there.
Yes there are 350 test stores without packing slips and pretty sure they’re the enhanced SFS locations so they ship a large majority of the packages. Also sometimes I forgot and don’t include it. They’re not necessary.
We do not use packing slips at my store and we send a lot to other stores for STS. Use bottom barcode on the shipping label
