Guest Services Can I speak to a manager?: A front end thread

SuperTarget

General Merchandise Expert, Former GSTM
Joined
Aug 12, 2017
Messages
76
This is just a random question out of curiosity. GCs can have a max load of $500. What happens for a return over 500 that a guest wants on GC? Does it make you do two? Allow a load over $500? Same for merch cards?
It makes you scan multiple cards. Says like scan first giftcard, then scan second giftcard and loads the maximum on each. Merch cards are the same if you can even get a Merch card return that high (unlikely)
 

Amanda Cantwell

Service Advocate
Joined
Mar 27, 2017
Messages
4,558
It makes you scan multiple cards. Says like scan first giftcard, then scan second giftcard and loads the maximum on each. Merch cards are the same if you can even get a Merch card return that high (unlikely)
Makes sense. You could have a merch return that high if a guest used a bunch of merch cards when buying, but that would probably be a scammer anyways lol
 
Joined
Jun 6, 2013
Messages
1,380
Anyone else having a problem with the, “for you” 10% off a storewide purchase offer on circle? When guests try to use the offer it says, offer not available.
 
Joined
Mar 22, 2019
Messages
15
Anyone else having a problem with the, “for you” 10% off a storewide purchase offer on circle? When guests try to use the offer it says, offer not available.
I know with the last 10% they had, it automatically attached to my card Sunday morning. Well I placed an OPU and it was used on that purchase. I was pissed, would have used it so something else. I only noticed because a couple hours after I sent the order in I got an email stating I had the 10%, but it was gone.
 
Joined
Jun 6, 2013
Messages
1,380
Yes a guest came in and bought a Starbucks coffee and the 10% was automatically taken off that, but she wanted to use it for another large item. I made it right for her, but wtf Spot?
 
Joined
Jun 6, 2013
Messages
1,380
I’m having a problem with registers randomly not printing receipts. If I restart the register it will print receipts for a while then it stops. Client Support has reloaded the software and the printers have been replaced. It’s such a pain. BTW, we don’t have any of the new registers. What is the fastest way to get to the new receipt lookup?
 
Joined
Nov 27, 2015
Messages
2,044
I'm having problems with the card reader not registering a card so it tells the guest to remove it but it never went through so they have to put it In again.
 

Amanda Cantwell

Service Advocate
Joined
Mar 27, 2017
Messages
4,558
I’m having a problem with registers randomly not printing receipts. If I restart the register it will print receipts for a while then it stops. Client Support has reloaded the software and the printers have been replaced. It’s such a pain. BTW, we don’t have any of the new registers. What is the fastest way to get to the new receipt lookup?
Receipt lookup is on WB under Areas > S&E. On the right under tools. Doesn’t find everything though, inside pos is WAY better.
 
Joined
Jun 11, 2011
Messages
321
I’m having a problem with registers randomly not printing receipts. If I restart the register it will print receipts for a while then it stops. Client Support has reloaded the software and the printers have been replaced. It’s such a pain. BTW, we don’t have any of the new registers. What is the fastest way to get to the new receipt lookup?
That's an ongoing problem that they are not going to fix because of the new POS roll out. They told me that about 7 months ago. Would've been nice for them to at least do SOMETHING about it but I guess that's asking too much
 

Amanda Cantwell

Service Advocate
Joined
Mar 27, 2017
Messages
4,558
Thank you! Also...Dear Spot, please stop fixing things that aren’t broken.
If you type insidepos into the search bar on the chrome box it should come up
That's an ongoing problem that they are not going to fix because of the new POS roll out. They told me that about 7 months ago. Would've been nice for them to at least do SOMETHING about it but I guess that's asking too much
”talking to printer, please wait”
*message clears. Nothing prints*
 
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