Ooo, please. I like that. At least ONE person all day - doing reshop continuously but running to backup when called, then back to reshop.It would be nice if Spot had such a concept as float hours where they could schedule someone (or two someones), probably some variety of sales floor TM, whose role that day is to fill in wherever is needed. Maybe they're primarily sales floor (freight, reshop, pulls, etc.) but can help with flex or cashier or cart cleaner or whatever as needed.
Otherwise it really fucking sucks as a sales floor TM to go backup the lanes. You're never 'not with a guest' so much as 'between guests' and it's hard enough to get stuff done as it is. You end up losing more time than you actually spend at the lanes to get back to your area and back into whatever it was you were doing, once you calm down the annoyed guests who can't find a TM in your area to help them and get the reshop that's built up at the service desk, etc. etc.
entire job title: reshop engineer and line buster to the rescue !
or “floater” - when not backing up - find something to zone - do reshop - help someone push - do ANYTHING until you are called to back-up.
But know that = That back-up call is for YOU.