Hand scanners sometimes aren’t setup properly and won’t work. There are barcodes for getting them to a new setup state that sometimes work.
Regardless we have asked for them to be fully replaced because ever since they installed the new Zebra flatbed scanners they haven’t been working very well with the hand scanners. The scanners will beep as if they are working but nothing rings up on screen. Causing a huge AP issue at our store because guests think items are being scanned when they are not.
Thanks. We had a problem with the new flatbed scanner on SCO the other day. We haven't had problems with the hand scanners. Well, there was one we had replaced.