Service & Engagement Can I speak to a manager?: A front end thread

[Amanda Cantwell]

My store is also 10% take it or leave it

 

[NKG]

10% nothing wrong just to get them to leave
15% meh I could donate it
20% if they bitch enough after mentioning donating

Anything else NO. Do not pass go. DO not collect $200.

 

[starmaster1000]

some guests demand 50% if the box has a little dent?

:: laughs in Guest Service ::

 

[starmaster1000]

10% TIOLI
11% if I'm feeling nice and "accidentally" hit 1 twice. What can I say, I'm benevolent.

 

[RedcardReba]

My STL wants sales, so we discount even when someone says, "changed my mind." Slight flaw? You bet, discount time.

One aspect of my job that I like is that we are NEVER critisized for driving a sale or making a guest happy. Win win

 

[Amanda Cantwell]

The other day we were out of stock of a sale item and a guest got mad at me about it since it was a no rain check item.

She turned to the lady behind her and was loudly like THATS FALSE ADVERTISING clearly trying to get agreement.

The lady she turned to says, without missing a beat, “actually ma’am I work in advertising and I can confirm it’s NOT.”

And the look on the woman’s face was worth more than my entire months paycheck

 

[Leo47]

The other day we were out of stock of a sale item and a guest got mad at me about it since it was a no rain check item.

She turned to the lady behind her and was loudly like THATS FALSE ADVERTISING clearly trying to get agreement.

The lady she turned to says, without missing a beat, “actually ma’am I work in advertising and I can confirm it’s NOT.”

And the look on the woman’s face was worth more than my entire months paycheck

Nice

 

[Leo47]

When there’s like 6 call outs and you’re watching SCO, service desk, order pickup and drive up all by yourself

 

[Switch23]

When there’s like 6 call outs and you’re watching SCO, service desk, order pickup and drive up all by yourself
View attachment 6258

Honestly if I were you I would make it 7 call outs fuck that noise

 

[Leo47]

Honestly if I were you I would make it 7 call outs fuck that noise

Def don’t get paid enough to carry the store on my back like this

 

[can't touch this]

RIP Leo47, gone but not forgotten

 

[Amanda Cantwell]

When there’s like 6 call outs and you’re watching SCO, service desk, order pickup and drive up all by yourself
View attachment 6258

Yikes. SCO TMs shouldn’t be leaving SCO that often. I would’ve closed it

 

[Leo47]

Yikes. SCO TMs shouldn’t be leaving SCO that often. I would’ve closed it

Every time I had to literally leave the building to bring out a drive up I pictured someone going through self checkout and scanning like a banana in place of their dyson vacuum

 

[Times Up]

Every time I had to literally leave the building to bring out a drive up I pictured someone going through self checkout and scanning like a banana in place of their dyson vacuum

When my store is extra, extra short handed on the front end the LOD is informed. When that annoying honk goes off, the LOD is on the walkie asking if we can get that or not. If not, they've got someone else hustling their butt out there.

 

[REDcardJJ]

usually we just have a GSA run out drive ups when our OPU person is on break/busy

it shouldn't take more than two minutes (max) to get from the store to the guest's car and back into the store

 

[can't touch this]

Every time I had to literally leave the building to bring out a drive up I pictured someone going through self checkout and scanning like a banana in place of their dyson vacuum

lmao our AP caught someone trying to give themselves a banana discount on a Roomba the other day. He got up in their space and they all of a sudden "changed their mind" and left the Roomba at GS. So yes that is exactly what will happen

 

[REDcardJJ]

lmao our AP caught someone trying to give themselves a banana discount on a Roomba the other day. He got up in their space and they all of a sudden "changed their mind" and left the Roomba at GS. So yes that is exactly what will happen

but why isnt the roomba spider wrapped

 

[GoodyNN]

Because it's a banana

 

[Tessa120]

but why isnt the roomba spider wrapped

Maybe for the same reason the $150 baby kangaroo carriers and the $100 baby monitors aren't wrapped. Somebody forgot or somebody didn't think things through and assumed it didn't need it.

 

[can't touch this]

but why isnt the roomba spider wrapped

fuck if I know lol

 

[Amanda Cantwell]

fuck if I know lol

my guess is return, inattentive GSTM didn't spiderwrap

 

[OneArmedJesus]

Either that a lazy flow tm didnt bother a electronics tm to wrap for them

 

[GoodyNN]

We don't always have spiders available at GS, and frankly, in 2 years at Spot, nobody has ever taught me how to apply them.

 

[Anelmi]

We don’t Re-spider wrap at GS. That’s up to hardlines/electronics to make sure their junk is secure.

 

[gsa4lyfe]

We don’t Re-spider wrap at GS. That’s up to hardlines/electronics to make sure their junk is secure.

It’s shouldn’t go into reshop unprotected! TMs are able to steal too! If it’s a big item like a dyson or drone it’ll get wrapped but if it’s small it’ll just go into the lock up drawer and our electronics team come up after their lunches like the softlines team does and we give them their reshop. Trust no one!!!