Service & Engagement Can I speak to a manager?: A front end thread

[Flow Warrior]

*HONK HONK* I’M HERE FOR THE 70” TV I ORDERED

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Tied to the roof like you asked sir. It will be fine if you drive really slow.

 

[gsa4lyfe]

I think I got asked about rain checks more today than all year combined....

 

[GoodyNN]

I learned both the MyCheckout and ePick/DriveUp today.

In related news, I am almost at triple my daily step goal already.

 

[seasonaldude]

I think I got asked about rain checks more today than all year combined....

Getting asked for a raincheck on Spiderman PS4s is going to haunt me in my nightmares for a long time. That and being asked where are the fuzzy blankets that were in the ad for $18 over and over again. Guests were hitting the call button for that a lot. Ummmm...we sold out yesterday, I think. I'm not sure what blanket you are talking about. I work in toys. No, we don't have the big Jenga thing either. I gladly spent half of my shift at the front for Guests First!!!!!! Better than dealing with people thinking they were going to be able to get hot ad items today. You come on Friday you get the crap no one else wants, Karen. No, you can't have it for the same price when we get it back in.

 

[Leo47]

So many people “I’m here to pick up my order that I placed a couple days ago and I would like a price adjustment since it’s cheaper today” NO

 

[Amanda Cantwell]

So many people “I’m here to pick up my order that I placed a couple days ago and I would like a price adjustment since it’s cheaper today” NO

Yeah I got a “I bought this Fitbit 3 weeks ago and want today’s price” yeah no thanks for playing karen

 

[Leo47]

Yeah I got a “I bought this Fitbit 3 weeks ago and want today’s price” yeah no thanks for playing karen

I appreciate the attempt but don’t give me attitude when it doesn’t happen take the L and move on

 

[Amanda Cantwell]

I appreciate the attempt but don’t give me attitude when it doesn’t happen take the L and move on

This!! Like no Karen you can’t speak to the manager about this

 

[Amanda Cantwell]

No one responded when I kept asking who has a mycheckout for me so I #savedthesale #lostthesale way to go team!!!

 

[ConfusedCashier]

This!! Like no Karen you can’t speak to the manager about this

Our Karen must have known our big boss because she went to him and he said yes 🙃

 

[Marcellow]

So many people “I’m here to pick up my order that I placed a couple days ago and I would like a price adjustment since it’s cheaper today” NO

LOL I had that experience and I love how their face sinks when they ask for a manager and I’m like “I AM THE MANAGER”.

 

[Amanda Cantwell]

LOL I had that experience and I love how their face sinks when they ask for a manager and I’m like “I AM THE MANAGER”.

I WANT A HIGHER MANAGER

 

[Hardlinesmaster]

No one responded when I kept asking who has a mycheckout for me so I #savedthesale #lostthesale way to go team!!!

I will give you, the my checkout from electronics. I did get the drive up checkout from a tm & gave you that one too.

 

[Amanda Cantwell]

I will give you, the my checkout from electronics. I did get the drive up checkout from a tm & gave you that one too.

Thanks! Wish you were at my store yesterday!!

 

[Hardlinesmaster]

Thanks! Wish you were at my store yesterday!!

I made sure all units were charged & ready to go. TBR saves the day again.
Ask your stl or etl for the solo charger for the my checkout. Put it at Gs.

 

[Amanda Cantwell]

Ask your stl or etl for the solo charger for the my checkout. Put it at Gs.

Hmm. Not sure they’ll go for it... but ETL GE might. Thanks for the tip

 

[Dog]

We have one at mine. Works out really well

 

[Amanda Cantwell]

MySupport informed me weekly ad coupons not working in missed coupon is a known issue and will be fixed soon

 

[idkwhattodo]

Debate at my store: Are we price matching target.com this week? One GSTL and GSA said no. Two GSTLs and a GSA said yes. We asked LOD the one night and she said yeah, sure and our ETL-GE said he doesn’t know.

I’m on the side of yes (my only price match was a small cosmetic item with no special deal). As long as it isn’t an online exclusive price. Like we clearly wouldn’t match the buy one, get one 60% deal or any deal with a percentage off. And all of the cyber monday deals tomorrow are a no. And the website specifically says competitors are not allowed (which opens up the debate to whether target.com is a competitor that we also had)

Have you guys been price matching with target.com thanksgiving- now? How will you handle tomorrow (I’m a hard no since those deals specifically say online only)? And the rest of the week?

 

[15 Sec. Remain]

Overhearing the walkie on that question, our store says No price matching, starting from last Wednesday, of any kind even with T.com until December 1st.

One of the GSA's mentioned it was sent in an email communication (?)

 

[ConfusedCashier]

We are price matching all target.com prices but not the deals like BOGO 60% off

 

[Leo47]

Per corporate we are still price matching target.com

 

[Amanda Cantwell]

ETL GE said t.com and only t.com as long as offer doesn’t specifically say online only

 

[GoodyNN]

We don't match to anyone, including T.com, from Thanksgiving day through Sunday (yesterday). Starting on Cyber Monday, we match to T.com prices. We do NOT match to any competitor until next week.

 

[Greenie]

We are price matching t dot com. Otherwise, they will order it for pick up anyway. Just take the sale in the moment.