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REDcardJJ

REDcardJJ

Service and Engagement Advocate/GSA
Joined
Sep 18, 2017
Messages
1,307
When a guest does a same day return with a receipt that they used a check payment on, do you guys give them the merch card or do you override to cash? The register always prompts to merch card and the guest (always old ladies) will throw a fit because they “paid with cash” and “should get their cash back” and so we always override it. How can I explain to them the reasoning of why they shouldn’t get cash?
if it's a small amount i'll override it to cash, but generally they're getting a merch card or need to come back when the check clears.

i believe this is printed on the receipt when you do a check payment.
 
Joined
Jan 4, 2018
Messages
780
When a guest does a same day return with a receipt that they used a check payment on, do you guys give them the merch card or do you override to cash? The register always prompts to merch card and the guest (always old ladies) will throw a fit because they “paid with cash” and “should get their cash back” and so we always override it. How can I explain to them the reasoning of why they shouldn’t get cash?
Checks don’t usually clear until around 10 days after the check was used at the register, so technically the guest hasn’t paid Target for the items until the check has cleared. This is a protection on Target’s end so that if the guest has used a fraudulent or bad check they are protected by not giving out cash for this kind of return
 

GoodyNN

Plays with strings; Bacon Number of 2
Joined
Sep 27, 2017
Messages
1,308
Honestly curious what foods it didn't prompt you to defect?
Off the top of my head? Canned goods. Some cereals. Granola/energy bars (Clif, Nature Valley, Kind, etc). Cooking oil.

And yes, when I think of it, I do over-ride to toss. But I don't always think of it because I don't work GS as much as I used to and the line is usually all the way to SCO by the time I get sent up to help.
 

Amanda Cantwell

Guest Service & Photo
Joined
Mar 27, 2017
Messages
2,881
Off the top of my head? Canned goods. Some cereals. Granola/energy bars (Clif, Nature Valley, Kind, etc). Cooking oil.

And yes, when I think of it, I do over-ride to toss. But I don't always think of it because I don't work GS as much as I used to and the line is usually all the way to SCO by the time I get sent up to help.
Yeah this usually (not always) canned and dry goods that aren’t opened can get reshopped
 

Amanda Cantwell

Guest Service & Photo
Joined
Mar 27, 2017
Messages
2,881
I’m staying past seasonal! And they pulled me aside and asked if I’d be GSA. A little nervous but with training I’m very excited!
nice! my only tip is assuming the other GSTMs at your store aren't idiots, please trust them. nothing is worse than when we say no (and are valid in doing so) and GSA comes over and just overrides it.
 
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