Guest Services Can I speak to a manager?: A front end thread

REDcardJJ

Service and Engagement
Joined
Sep 18, 2017
Messages
1,777
When a guest does a same day return with a receipt that they used a check payment on, do you guys give them the merch card or do you override to cash? The register always prompts to merch card and the guest (always old ladies) will throw a fit because they “paid with cash” and “should get their cash back” and so we always override it. How can I explain to them the reasoning of why they shouldn’t get cash?
if it's a small amount i'll override it to cash, but generally they're getting a merch card or need to come back when the check clears.

i believe this is printed on the receipt when you do a check payment.
 

Dog

Service & Engagement TL
Joined
Jan 4, 2018
Messages
1,057
When a guest does a same day return with a receipt that they used a check payment on, do you guys give them the merch card or do you override to cash? The register always prompts to merch card and the guest (always old ladies) will throw a fit because they “paid with cash” and “should get their cash back” and so we always override it. How can I explain to them the reasoning of why they shouldn’t get cash?
Checks don’t usually clear until around 10 days after the check was used at the register, so technically the guest hasn’t paid Target for the items until the check has cleared. This is a protection on Target’s end so that if the guest has used a fraudulent or bad check they are protected by not giving out cash for this kind of return
 

Tessa120

I escaped the asylum!
Joined
Mar 17, 2017
Messages
2,442
Old ladies are Baby Boomers and they know quite well that check ≠ cash. Their generation was the one that came up with the concept that if you need some extra money before payday you write a check to the business and come back later that day for a cash return. So the upset when they say "paid with cash" is all an act.
 

GoodyNN

Plays with strings; Bacon Number of 2
Joined
Sep 27, 2017
Messages
1,581
No, it doesn't automatically defect all food.
 

REDcardJJ

Service and Engagement
Joined
Sep 18, 2017
Messages
1,777
Honestly curious what foods it didn't prompt you to defect?
i don’t think it prompts you to defect out food items that aren’t part of a “food” fillgroup/department. but i would toss those anyway.
 
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GoodyNN

Plays with strings; Bacon Number of 2
Joined
Sep 27, 2017
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1,581
Honestly curious what foods it didn't prompt you to defect?
Off the top of my head? Canned goods. Some cereals. Granola/energy bars (Clif, Nature Valley, Kind, etc). Cooking oil.

And yes, when I think of it, I do over-ride to toss. But I don't always think of it because I don't work GS as much as I used to and the line is usually all the way to SCO by the time I get sent up to help.
 

Amanda Cantwell

Guest Service & Photo
Joined
Mar 27, 2017
Messages
3,820
Off the top of my head? Canned goods. Some cereals. Granola/energy bars (Clif, Nature Valley, Kind, etc). Cooking oil.

And yes, when I think of it, I do over-ride to toss. But I don't always think of it because I don't work GS as much as I used to and the line is usually all the way to SCO by the time I get sent up to help.
Yeah this usually (not always) canned and dry goods that aren’t opened can get reshopped
 

Amanda Cantwell

Guest Service & Photo
Joined
Mar 27, 2017
Messages
3,820
I’m staying past seasonal! And they pulled me aside and asked if I’d be GSA. A little nervous but with training I’m very excited!
nice! my only tip is assuming the other GSTMs at your store aren't idiots, please trust them. nothing is worse than when we say no (and are valid in doing so) and GSA comes over and just overrides it.
 

Dog

Service & Engagement TL
Joined
Jan 4, 2018
Messages
1,057
I’m staying past seasonal! And they pulled me aside and asked if I’d be GSA. A little nervous but with training I’m very excited!
Congrats friend let us know if you have any questions
 
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