Guest Services Can I speak to a manager?: A front end thread

Amanda Cantwell

Guest Service & Photo
Joined
Mar 27, 2017
Messages
3,040
Guest: "I want to pay my card"
Me: "sure, go ahead and insert it."
Guest: *starts to insert their debit card*
Me: "oh sorry, start with your redcard"
Guest: "but I want to pay this card"
Me: "if you want to pay your redcard with that card, insert your redcard first"
Guest: "no, I called and they told me I should pay $30 on this [debit] card"

They ended up leaving. I still can't figure out what they meant. First of all, we obviously can't pay off non-Target cards, second of all, you don't pay off a debit card. I was so confused. Normally I can at least figure out what they mean, but this time I have no idea.
 
Joined
Oct 17, 2016
Messages
2,291
One of the lines I hate the most from people who try to do same day returns via card-lookup (which doesn’t work): “YA’LL WERE SO QUICK TO TAKE MY MONEY SO YOU NEED TO GIVE IT BACK TO ME RIGHT NOW I PAID WITH THIS CARD” like sis you not being able to hold on to an important slip of paper for more than a couple hours is not my fault nor my concern
 

gsa4lyfe

Always here
Joined
Jul 31, 2017
Messages
766
No need to unscrew anything. Open up the front of SCO and aim a can of compressed air into the bill acceptor slots. You should be able to see the dust accumulation well enough to blast it all away. Takes 30 seconds at most, then right back to business.
Or just take the whole bill acceptor out with the pull bar. If you have it out you can pull back the yellow latch and it opens ups. Wipe it down and usually works for a while but any experience I’ve had with bill acceptor errors almost always result in getting replaced. Even if it’s fixable, I always call and get them replaced...... it’s all about guest experience after all
 

IWishIKnew

This was supposed to be a seasonal job...
Joined
Dec 9, 2017
Messages
1,362
I was surprised we didn't get new registers with the remodel. Seems like that would have been a good time, given our registers & GS was completely redone.
 

seasonaldude

Waiting for your kid to get out of my way in toys
Joined
Oct 3, 2018
Messages
481
I can already hear it....sorry, hours aren't going up in March. We actually need to cut some more because Target spent all the money on new registers. Oh by the way, this is George. He's new. Can you train him today?
 
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SuperTarget

Guest Service
Joined
Aug 12, 2017
Messages
12
I really just hope the POS software will be decent. I’m all about a register that crashes less and is faster (even touch screen) but I honestly have no complaints about the current layout of it and see no real benefit to drastically change it. Improved Target.com return lookup is needed however as a Guest Service TM
 

Amanda Cantwell

Guest Service & Photo
Joined
Mar 27, 2017
Messages
3,040
I really just hope the POS software will be decent. I’m all about a register that crashes less and is faster (even touch screen) but I honestly have no complaints about the current layout of it and see no real benefit to drastically change it. Improved Target.com return lookup is needed however as a Guest Service TM
I hope so too and agree re order lookup.

I also hope this software does away with Online Item yellow stickers. if the register knows how much it is (to print the sticker), why does it need the sticker?
 

PassinTime

Scan & Bag Expert
Joined
Sep 13, 2017
Messages
1,415
I was told cash office will now be a 30 minute process. Which will eliminate the CO position if your store still has a designated tm.
Too funny, my store's CO peeps take a minimum of 2 hours every. single. day.
Always some excuse as to why it took so long.
 
Joined
Feb 2, 2019
Messages
2
I hope so too and agree re order lookup.

I also hope this software does away with Online Item yellow stickers. if the register knows how much it is (to print the sticker), why does it need the sticker?
Probably because the item will not scan on price scanners, when someone returns online only items the yellow sticker printed is similar to a repackage sticker. If you scan the original barcode the price will be higher and the only place you can scan it is in an active transaction. my work, price inquiry, and guest price scanners will say item not found.
 
Joined
Feb 2, 2019
Messages
2
So, when people return things with a gift receipt I have the option to put it on any credit card... This seems like a loophole since guests are only supposed to get a gift card? Do you commonly use this feature or offer to your guests? I've mostly ignored it...
 
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Amanda Cantwell

Guest Service & Photo
Joined
Mar 27, 2017
Messages
3,040
So, when people return things with a gift receipt I have the option to put it on any credit card... This seems like a loophole since guests are only supposed to get a gift card? Do you commonly use this feature or offer to your guests? I've mostly ignored it until now...
I think the option is there as an emergency override... don't use it without instruction from GSTL, and don't offer it to guests
 

PackAndCry

The request has been cleared.
Joined
Oct 13, 2017
Messages
1,223
I hope so too and agree re order lookup.

I also hope this software does away with Online Item yellow stickers. if the register knows how much it is (to print the sticker), why does it need the sticker?
Because online items take up space on clearance endcaps and are supposed to get marked down each time Pricing passes through the endcap where the item is so that the items get out the door ASAP.
 
Joined
Mar 17, 2017
Messages
1,958
I hope so too and agree re order lookup.

I also hope this software does away with Online Item yellow stickers. if the register knows how much it is (to print the sticker), why does it need the sticker?
Because when a guest finds it on the floor I cannot tell them the price until after the sticker is printed. Take pity on the sales floor TMs that don't have a printer handy and would have to tell a guest the price is unknown.
 

Amanda Cantwell

Guest Service & Photo
Joined
Mar 27, 2017
Messages
3,040
Because when a guest finds it on the floor I cannot tell them the price until after the sticker is printed. Take pity on the sales floor TMs that don't have a printer handy and would have to tell a guest the price is unknown.
No no I meant why can’t mywork show the price from t.com/our marked down price.
 

Amanda Cantwell

Guest Service & Photo
Joined
Mar 27, 2017
Messages
3,040
@mobilelady @taytay any update on getting zebras the latest version of the target app? The one on there is reallt starting to break down now, and heaven forbid mywork get large photos and a size selector.

I literally now use MyCheckout to check stock because it has large photos, a size and color selector, and gives me floor, BR, on hand counts. Mywork should have all that too.
 
Joined
Oct 6, 2016
Messages
271
I was told cash office will now be a 30 minute process. Which will eliminate the CO position if your store still has a designated tm.
It is way faster. Instead of going over cash office hours, the TMs are under and they use the time to do whatever is needed. Zone Bullseye, push, opening cashier...

So our CO people are still getting the same hours, they are just doing different tasks.
 

PassinTime

Scan & Bag Expert
Joined
Sep 13, 2017
Messages
1,415
It is way faster. Instead of going over cash office hours, the TMs are under and they use the time to do whatever is needed. Zone Bullseye, push, opening cashier...

So our CO people are still getting the same hours, they are just doing different tasks.
My store takes hours to get done. Every day there is a different excuse as to why it took until 10 am.
 
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