Guest Services Can I speak to a manager?: A front end thread

Dog

Guest Advocate/Team Trainer
Joined
Jan 4, 2018
Messages
1,008
Because it’s inaccurate. It says to submit zero if you have zero to update your OHs because their is no other way to track inventory. Super target just quoted bits and pieces of the directions and not the entire sentences. Read it yourself
Yeah I kind of noticed that too like “you will not see any scan progress” but there’s a whole other part of the same sentence there ...
 
Joined
Jan 16, 2019
Messages
59
Target PR doesn't know what they are talking about. I can't wait to get a guest to come back in the store wanting a reprinted receipt because the barcode on the original is faint, only to have to tell them that Guest Relations/PR is wrong and that I can't reprint a receipt barcode.
 

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SuperTarget

Service Advocate/GSTM
Joined
Aug 12, 2017
Messages
43
Yeah I kind of noticed that too like “you will not see any scan progress” but there’s a whole other part of the same sentence there ...
These points are null and void honestly, I don’t understand what everyone is on about.. I’m not going to direct copy the instructions as I posted them there however the gist is that the stats are irrelevant and to just scan the bags and submit regardless. As long as you are scanning and submitting weekly that’s all that matters. There is no expected counts so looking at the stats and scan completion isn’t necessary. Sure maybe taken slightly out of context but not enough to give wrong info. The point was to stress it’s not necessary to care, which is correct.
 

NKG

Joined
Jul 27, 2016
Messages
3,140
Target PR doesn't know what they are talking about. I can't wait to get a guest to come back in the store wanting a reprinted receipt because the barcode on the original is faint, only to have to tell them that Guest Relations/PR is wrong and that I can't reprint a receipt barcode.
Considering you get 1 minute to reprint last receipt. That's gonna go over so well at the store level.
 

Dog

Guest Advocate/Team Trainer
Joined
Jan 4, 2018
Messages
1,008
Nah that just executes a post void, which can only be done the same day as the original transaction.
It executes a post void but makes it so that you don’t have to ring all the items again. But yeah you’re right
 
Joined
Oct 5, 2018
Messages
15
Whoever answers calls from the 1-800 number is terrible.

I had a guest come in yesterday with a screenshot of a Bing search of the gen 3 apple watches. Said Target.com was selling them for $199.99. He goes “But when I clicked on Target it showed the original price. So I called you guys and he said just bring in the screenshot and you’ll have to price match” at first I didn’t know he called the 1-800 number so I go “Did you get a name because that is not our policy. We can’t price match screen shots. We need to look it up through our device.” He starts to get angry “Why would I get a name. He said you have to price match this because it’s Targets fault for saying it’s $199.99 on Bing!” I said no, and my security said no. So he said “I’ll just go to Walmart they’ll price match this”

Jokes on him. Walmart only price matches Walmart.com
 
Joined
Nov 23, 2016
Messages
76
Whoever answers calls from the 1-800 number is terrible.

I had a guest come in yesterday with a screenshot of a Bing search of the gen 3 apple watches. Said Target.com was selling them for $199.99. He goes “But when I clicked on Target it showed the original price. So I called you guys and he said just bring in the screenshot and you’ll have to price match” at first I didn’t know he called the 1-800 number so I go “Did you get a name because that is not our policy. We can’t price match screen shots. We need to look it up through our device.” He starts to get angry “Why would I get a name. He said you have to price match this because it’s Targets fault for saying it’s $199.99 on Bing!” I said no, and my security said no. So he said “I’ll just go to Walmart they’ll price match this”

Jokes on him. Walmart only price matches Walmart.com
I agree they know nothing about what they're doing. Honestly if I can get around calling them I do.
 
Joined
Oct 5, 2018
Messages
15
Last time I called the 1-800 number was because something I was trying to return had no dpci and I was on hold for 15 minutes and then hung up on 🙄 guest ended up walking out saying they’ll call later.
 

can't touch this

Store Meme Leader
Joined
Nov 20, 2017
Messages
4,097
I'm not surprised, when I worked there employees used the fuck out of the price match button to give their friends steep discounts, and the store didn't require the customer to bring a competitor's ad flyer. Guess Walmart finally realized that using the honor system was a giant money bonfire.
 

Dog

Guest Advocate/Team Trainer
Joined
Jan 4, 2018
Messages
1,008
Tons of guest complaints at my store about no checklanes open in the morning and having to use SCO. So many that orders came from DTL that a register must always be open and manned from now on, no exceptions.
Wish that happened at my store they don’t schedule a cashier until at least 2 hours after the store opens
 

Dog

Guest Advocate/Team Trainer
Joined
Jan 4, 2018
Messages
1,008
How do you guys put up the weekly ad/flyer at your store?

We have 2 entrances that need the weekly ad hung up at my store, and the process is so time consuming because we use these stupid magnets and have to put 2+ copies of the ad on each side to cover the ugly torn up board behind it. I asked our GE and he said he’s not able to order a new one. Anyone do anything for the ad at their store that makes it less painful to put up??
 

Amanda Cantwell

Guest Service & Photo
Joined
Mar 27, 2017
Messages
3,568
How do you guys put up the weekly ad/flyer at your store?

We have 2 entrances that need the weekly ad hung up at my store, and the process is so time consuming because we use these stupid magnets and have to put 2+ copies of the ad on each side to cover the ugly torn up board behind it. I asked our GE and he said he’s not able to order a new one. Anyone do anything for the ad at their store that makes it less painful to put up??
Prep it in order ahead of time. Cut it up and arrange it so you can just Put it quickly. Why they can’t send us a long strip or replace those boards with TVs is beyond me
 
Joined
Feb 11, 2017
Messages
332
How do you guys put up the weekly ad/flyer at your store?

We have 2 entrances that need the weekly ad hung up at my store, and the process is so time consuming because we use these stupid magnets and have to put 2+ copies of the ad on each side to cover the ugly torn up board behind it. I asked our GE and he said he’s not able to order a new one. Anyone do anything for the ad at their store that makes it less painful to put up??
Our service desk closer saturday night usually preps it when she has time and then does our entrances at like 10:30. It is time consuming, so as long as she preps it, we can get a cashier or cart attendant to do at least one entrance for us.
 

GoodyNN

Plays with strings; Bacon Number of 2
Joined
Sep 27, 2017
Messages
1,519
Yeah, we prep ours during lulls at the desk. It takes me 5 minutes or less to prep, and maybe 10 to pull down the old ad and put up the new. But our magnet strip holders are in decent shape and I only have one entrance to deal with.
 

Dog

Guest Advocate/Team Trainer
Joined
Jan 4, 2018
Messages
1,008
Yeah, we prep ours during lulls at the desk. It takes me 5 minutes or less to prep, and maybe 10 to pull down the old ad and put up the new. But our magnet strip holders are in decent shape and I only have one entrance to deal with.
I would love to hear about these magnet strip holders since we use like the individual white magnets that have to be pulled off with a peg puller
 
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