Guest Services Can I speak to a manager?: A front end thread

Dog

GSA
Joined
Jan 4, 2018
Messages
868
Because it’s inaccurate. It says to submit zero if you have zero to update your OHs because their is no other way to track inventory. Super target just quoted bits and pieces of the directions and not the entire sentences. Read it yourself
Yeah I kind of noticed that too like “you will not see any scan progress” but there’s a whole other part of the same sentence there ...
 
Joined
Jan 16, 2019
Messages
27
Target PR doesn't know what they are talking about. I can't wait to get a guest to come back in the store wanting a reprinted receipt because the barcode on the original is faint, only to have to tell them that Guest Relations/PR is wrong and that I can't reprint a receipt barcode.
 

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SuperTarget

Service Advocate/GSTM
Joined
Aug 12, 2017
Messages
29
Yeah I kind of noticed that too like “you will not see any scan progress” but there’s a whole other part of the same sentence there ...
These points are null and void honestly, I don’t understand what everyone is on about.. I’m not going to direct copy the instructions as I posted them there however the gist is that the stats are irrelevant and to just scan the bags and submit regardless. As long as you are scanning and submitting weekly that’s all that matters. There is no expected counts so looking at the stats and scan completion isn’t necessary. Sure maybe taken slightly out of context but not enough to give wrong info. The point was to stress it’s not necessary to care, which is correct.
 

PackAndCry

The request has been cleared.
Joined
Oct 13, 2017
Messages
1,299
I'll never understand why do they do this instead of just ringing them through POS with the guest's registry barcode. It would even help with the guests who try to get multiples.
 

NKG

Trouble is a friend of mine....
Joined
Jul 27, 2016
Messages
2,683
Target PR doesn't know what they are talking about. I can't wait to get a guest to come back in the store wanting a reprinted receipt because the barcode on the original is faint, only to have to tell them that Guest Relations/PR is wrong and that I can't reprint a receipt barcode.
Considering you get 1 minute to reprint last receipt. That's gonna go over so well at the store level.
 

Dog

GSA
Joined
Jan 4, 2018
Messages
868
Nah that just executes a post void, which can only be done the same day as the original transaction.
It executes a post void but makes it so that you don’t have to ring all the items again. But yeah you’re right
 
Joined
Oct 5, 2018
Messages
15
Whoever answers calls from the 1-800 number is terrible.

I had a guest come in yesterday with a screenshot of a Bing search of the gen 3 apple watches. Said Target.com was selling them for $199.99. He goes “But when I clicked on Target it showed the original price. So I called you guys and he said just bring in the screenshot and you’ll have to price match” at first I didn’t know he called the 1-800 number so I go “Did you get a name because that is not our policy. We can’t price match screen shots. We need to look it up through our device.” He starts to get angry “Why would I get a name. He said you have to price match this because it’s Targets fault for saying it’s $199.99 on Bing!” I said no, and my security said no. So he said “I’ll just go to Walmart they’ll price match this”

Jokes on him. Walmart only price matches Walmart.com
 
Joined
Nov 23, 2016
Messages
70
Whoever answers calls from the 1-800 number is terrible.

I had a guest come in yesterday with a screenshot of a Bing search of the gen 3 apple watches. Said Target.com was selling them for $199.99. He goes “But when I clicked on Target it showed the original price. So I called you guys and he said just bring in the screenshot and you’ll have to price match” at first I didn’t know he called the 1-800 number so I go “Did you get a name because that is not our policy. We can’t price match screen shots. We need to look it up through our device.” He starts to get angry “Why would I get a name. He said you have to price match this because it’s Targets fault for saying it’s $199.99 on Bing!” I said no, and my security said no. So he said “I’ll just go to Walmart they’ll price match this”

Jokes on him. Walmart only price matches Walmart.com
I agree they know nothing about what they're doing. Honestly if I can get around calling them I do.
 
Joined
Oct 5, 2018
Messages
15
Last time I called the 1-800 number was because something I was trying to return had no dpci and I was on hold for 15 minutes and then hung up on 🙄 guest ended up walking out saying they’ll call later.
 

can't touch this

Store Meme Leader
Joined
Nov 20, 2017
Messages
3,697
I'm not surprised, when I worked there employees used the fuck out of the price match button to give their friends steep discounts, and the store didn't require the customer to bring a competitor's ad flyer. Guess Walmart finally realized that using the honor system was a giant money bonfire.
 
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