Service & Engagement Can I speak to a manager?: A front end thread

More changes to return policy:
Returns and exchanges without a receipt may be limited. Other restrictions may apply.
  • If you’re not satisfied with any Target Owned Brand item, return it within one year with a receipt for an exchange or a refund.
  • Target REDcard℠ debit and credit card holders will receive an extra 30 days to return nearly all items purchased with their REDcard at Target and Target.com. See Target.com/REDcard for full details and exclusions.
  • All electronics and entertainment items must be returned within 30 days for a refund or exchange. For these items purchased between 11/1 – 12/25, the 30-day refund period will start on 12/26.
  • All mobile phones must be returned or exchanged within 14 days. All items purchased with a carrier contract at a Target store must be returned or exchanged within 14 days and may be subject to early termination fees per carrier contract. Contract items and carrier plans must be sold and returned by a Target Tech Rep.
  • All Apple® products, excluding mobile phones, must be returned within 15 days. For these items purchased between 11/1-12/25, the 15-day refund period will start on 12/26.
  • Holiday items and limited-time-only collections may have modified return policies.
  • Open music, movies, video games and software cannot be returned, but may be exchanged at the store for the same title, for the same or different gaming platform.
  • Open airbeds cannot be returned, but may be exchanged for a similar item.
  • Open or defective collectibles (e.g., sports cards, special edition Barbie dolls, porcelain dolls, action figures and die-cast cars) cannot be returned.
  • Personalized items and digital downloads cannot be returned.
  • Target stores cannot accept international returns or exchanges, including international returns and exchanges of online purchases.
  • Items purchased at Optical, Pharmacy, Starbucks and Target Tech must be returned or exchanged at these areas.
  • Target Mobile GiftCards and Target eGiftCards cannot be returned or redeemed for cash or credit except where required by law.
  • Specialty pre-paid and gift cards (e.g., Restaurant, entertainment, lottery cards) cannot be returned.
  • Gasoline powered items such as lawnmowers can only be returned to a Target store and must be completely emptied of hazardous substances such as gasoline or oil at the time of return. If your item contains hazardous residue contact Target Guest Services at 1-800-591-3869.
 
Hardlinesmaster said:
More changes to return policy:
Returns and exchanges without a receipt may be limited. Other restrictions may apply.
  • If you’re not satisfied with any Target Owned Brand item, return it within one year with a receipt for an exchange or a refund.
  • Target REDcard℠ debit and credit card holders will receive an extra 30 days to return nearly all items purchased with their REDcard at Target and Target.com. See Target.com/REDcard for full details and exclusions.
  • All electronics and entertainment items must be returned within 30 days for a refund or exchange. For these items purchased between 11/1 – 12/25, the 30-day refund period will start on 12/26.
  • All mobile phones must be returned or exchanged within 14 days. All items purchased with a carrier contract at a Target store must be returned or exchanged within 14 days and may be subject to early termination fees per carrier contract. Contract items and carrier plans must be sold and returned by a Target Tech Rep.
  • All Apple® products, excluding mobile phones, must be returned within 15 days. For these items purchased between 11/1-12/25, the 15-day refund period will start on 12/26.
  • Holiday items and limited-time-only collections may have modified return policies.
  • Open music, movies, video games and software cannot be returned, but may be exchanged at the store for the same title, for the same or different gaming platform.
  • Open airbeds cannot be returned, but may be exchanged for a similar item.
  • Open or defective collectibles (e.g., sports cards, special edition Barbie dolls, porcelain dolls, action figures and die-cast cars) cannot be returned.
  • Personalized items and digital downloads cannot be returned.
  • Target stores cannot accept international returns or exchanges, including international returns and exchanges of online purchases.
  • Items purchased at Optical, Pharmacy, Starbucks and Target Tech must be returned or exchanged at these areas.
  • Target Mobile GiftCards and Target eGiftCards cannot be returned or redeemed for cash or credit except where required by law.
  • Specialty pre-paid and gift cards (e.g., Restaurant, entertainment, lottery cards) cannot be returned.
  • Gasoline powered items such as lawnmowers can only be returned to a Target store and must be completely emptied of hazardous substances such as gasoline or oil at the time of return. If your item contains hazardous residue contact Target Guest Services at 1-800-591-3869.
Click to expand...
Guests:
that-sign-cant-stop-me-because-i-cant-read-23174852.png
 
I really wish they would have taken the time to specifically call out "no food items" in the owned brand part. There's a surprising number of Brendas and Susans bringing back all the expired food sitting around their house that they still have receipts for, for whatever reason.
 
Car seat trade in event is making a come back. Probably mid-late September.
 
No, it’s not a secret. Just something to be prepared for, since we’re not getting additional payroll to support it (or at least we didn’t last time)
 
The “target tech items can only be returned at target tech” thing is gonna be a shit show at my store because target tech isn’t there the whole time the store is open and they always send all their returns to GS because they don’t know how to do it
 
Hardlinesmaster said:
More changes to return policy:
Returns and exchanges without a receipt may be limited. Other restrictions may apply.
  • If you’re not satisfied with any Target Owned Brand item, return it within one year with a receipt for an exchange or a refund.
  • Target REDcard℠ debit and credit card holders will receive an extra 30 days to return nearly all items purchased with their REDcard at Target and Target.com. See Target.com/REDcard for full details and exclusions.
  • All electronics and entertainment items must be returned within 30 days for a refund or exchange. For these items purchased between 11/1 – 12/25, the 30-day refund period will start on 12/26.
  • All mobile phones must be returned or exchanged within 14 days. All items purchased with a carrier contract at a Target store must be returned or exchanged within 14 days and may be subject to early termination fees per carrier contract. Contract items and carrier plans must be sold and returned by a Target Tech Rep.
  • All Apple® products, excluding mobile phones, must be returned within 15 days. For these items purchased between 11/1-12/25, the 15-day refund period will start on 12/26.
  • Holiday items and limited-time-only collections may have modified return policies.
  • Open music, movies, video games and software cannot be returned, but may be exchanged at the store for the same title, for the same or different gaming platform.
  • Open airbeds cannot be returned, but may be exchanged for a similar item.
  • Open or defective collectibles (e.g., sports cards, special edition Barbie dolls, porcelain dolls, action figures and die-cast cars) cannot be returned.
  • Personalized items and digital downloads cannot be returned.
  • Target stores cannot accept international returns or exchanges, including international returns and exchanges of online purchases.
  • Items purchased at Optical, Pharmacy, Starbucks and Target Tech must be returned or exchanged at these areas.
  • Target Mobile GiftCards and Target eGiftCards cannot be returned or redeemed for cash or credit except where required by law.
  • Specialty pre-paid and gift cards (e.g., Restaurant, entertainment, lottery cards) cannot be returned.
  • Gasoline powered items such as lawnmowers can only be returned to a Target store and must be completely emptied of hazardous substances such as gasoline or oil at the time of return. If your item contains hazardous residue contact Target Guest Services at 1-800-591-3869.
Click to expand...
How new is this? So, if the receipt is expired the guest will attempt the return with their ID. If their ID is maxed out and the return is denied then the GSTL will most likely override to make it right for the guest. So, the point of this whole stated policy is what? Even if we enforce these certain guests will pitch a fit and get their way. How is it making it "right for the guest" when we have these policies in place just to override them if the guest gets upset?
 
Hardlinesmaster said:
More changes to return policy:
Returns and exchanges without a receipt may be limited. Other restrictions may apply.
  • If you’re not satisfied with any Target Owned Brand item, return it within one year with a receipt for an exchange or a refund.
  • Target REDcard℠ debit and credit card holders will receive an extra 30 days to return nearly all items purchased with their REDcard at Target and Target.com. See Target.com/REDcard for full details and exclusions.
  • All electronics and entertainment items must be returned within 30 days for a refund or exchange. For these items purchased between 11/1 – 12/25, the 30-day refund period will start on 12/26.
  • All mobile phones must be returned or exchanged within 14 days. All items purchased with a carrier contract at a Target store must be returned or exchanged within 14 days and may be subject to early termination fees per carrier contract. Contract items and carrier plans must be sold and returned by a Target Tech Rep.
  • All Apple® products, excluding mobile phones, must be returned within 15 days. For these items purchased between 11/1-12/25, the 15-day refund period will start on 12/26.
  • Holiday items and limited-time-only collections may have modified return policies.
  • Open music, movies, video games and software cannot be returned, but may be exchanged at the store for the same title, for the same or different gaming platform.
  • Open airbeds cannot be returned, but may be exchanged for a similar item.
  • Open or defective collectibles (e.g., sports cards, special edition Barbie dolls, porcelain dolls, action figures and die-cast cars) cannot be returned.
  • Personalized items and digital downloads cannot be returned.
  • Target stores cannot accept international returns or exchanges, including international returns and exchanges of online purchases.
  • Items purchased at Optical, Pharmacy, Starbucks and Target Tech must be returned or exchanged at these areas.
  • Target Mobile GiftCards and Target eGiftCards cannot be returned or redeemed for cash or credit except where required by law.
  • Specialty pre-paid and gift cards (e.g., Restaurant, entertainment, lottery cards) cannot be returned.
  • Gasoline powered items such as lawnmowers can only be returned to a Target store and must be completely emptied of hazardous substances such as gasoline or oil at the time of return. If your item contains hazardous residue contact Target Guest Services at 1-800-591-3869.
Click to expand...
TLDR changes: All mobile phones must be returned in 14 days. All Apple products (except iPhones) must be returned in 15 days. Specialty gift cards cannot be returned.
 
Dog said:
Broke: waiting for a TL to override a return
Woke: getting the override code from a SCO that the GSTL opened in the morning and then using it because no one would respond to the walkie or phone
Click to expand...
Our GSTLs write the override code at GS and tape it to each GS register. :p
 
Amanda Cantwell said:
if I use the override code it's on my number so if AP wanted to catch me they could, but I've never used it without asking GSTL.
Click to expand...
I use it rarely, without GSA/GSTL permission since that defeats the purpose of why they wrote it out, but only for situations where the POS is being a POS and I can tell it's a legit return or something.
Clear scammers... nope, I don't even call the GSA/GSTLA over. "Sorry, I am not able to accept this return. It'll be easier with the receipt or I can look it up with the card you used."
 
Leo47 said:
High volume stores that don’t use carts for reshop - what is your system at guest service? Do you have tubs/bins? Do you use smartcarts? Do you just let stuff pile on the counter until someone comes to grab it? We need ideas
Click to expand...
Shit gets put on the ledge behind us (the top of the wall that hides the carts behind the desk) and when it gets too much, we push it to two or three registers that get no usage ever right outside GS (it looks tacky as fuck but hey, I'm just a TM). The GSA/GSTL is tasked with calling out to the sales floor teams to come get their reshop shit. Of course, unless their TLs get on the radio to reinforce what the GSA/GSTL asked for, the shit will sit there eternally until the TL has to walk up there for something like going to the clerical office and gets harassed about his/her team still having shit up there from 3 hours ago and they act concerned afterwards.

We don't have any actual carts behind the desk. Just bins for toss, ESIM, CRC, and Salvage (A, B, C, and D bins).
 

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