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What I was responding to was the belief that softlines tms are useless. The workcenter is looked down on in my store and I'm sure it is in others as well.
MEGATHREAD End to End team PILOT
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What I was responding to was the belief that softlines tms are useless. The workcenter is looked down on in my store and I'm sure it is in others as well.
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OlympicBanana
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As someone who came from SL and has always remained in roles close to it and occasionally back to it -- the thing about softlines I've noticed in the stores I've worked at is that you always have that one workhorse TM (if you're lucky, two) that is worth 3 TMs, that can handle every situation thrown at them and probably knows more than their TLs in most cases and is criminally underpaid for their work capabilities and ethic in comparison to their peers. That is not the TM any of us are talking about!
At my store, I spent months teaching the majority of softlines to backstock, and except for our couple superstars it was literally the same mistakes over and over until those TMs quit and it was square one with the same results. And I'm out of that role now but have to pull the autos sometimes and I once had 6 m-deletes in a 7 waco batch. The turnover at my store is just too high in SL, and our superstars can only be spread so thin. It's an ongoing struggle, and not only in softlines (I recently had to pull cosmetics autos and ohhh myyyy goddd), though it's the one I spend most time around and am skeptical about for the majority of my store's team.
This hits so close to home for me at my store. In the last 3 weeks, I've tied/set over 70 POGs in kids (as I am the E2E specialist in BGI by myself) and 3 floorpad VMGs completely on my own. Meanwhile suggestive selling and major guest experience re-training has been taking over the A&A departments at my store, and my STL personally asked me to basically coach and help all of my other TMs struggling with the new process. Our BRLA% is absolute crap right now everywhere except for food team, so I've been helping with all of the A&A audits and LOCU-ing the A&A aisles in the backroom to try and solve a problem that no one quite wants to assume responsibility for. I've been in the midst of all this while being the main/sole trainer in A&A for all of our seasonals, I've been keeping tabs on all of the POG/VMG work in A&A since no one else seems to care until the day before things are due, and my trucks have been huge. My SrTL tries to help where he can, but he's on his way out to an ETL opening in a different part of the state, and my VM and ETL have been all but absent in the last month of changes. I've never missed a deadline, I'm a solid E2E TM and one of the most experienced A&A TMs in the store; in situations like this, it's easy to feel spread thin when there aren't other TMs that want to step up and do the work and the turnover rate is ridiculous at my store. Rant over, time to go back to work
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OlympicBanana
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At least at my store, since we've gone end-to-end (and even sometimes before that) the SL "team" in BGI (literally just me) has been responsible for setting Baby hardline when those POGs/SPLs drop into the system. Setting in hardline isn't bad once you get the hang of it, the idea of E2E is that every team member can d the full range of merchandise-related activities from the moment product arrives on the truck, to the moment a guest buys it and leaves the store.
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Yeah in my store electronics are apparently super human & asked to help sales planners & POGS over the whole store. Last time I checked I wasn't hired as a POG team member but for 3 weeks we've only done POG workload. We would love go back to E2E which we perfected. Yeah & it's irritating to see softlines hanging out at fitting roomIn my store that would be electronics, not softlines.
See thats the thing, when E2E started it got rid of the POG team. ITS BEEN A PAIN. Ever since the E2E started, my etls and stl set up a group of tm and tl from various work centers, many keep in mind were part of the POG team, to do pogs and revisions where ever needed. I'm an electronics tm, but i pretty much run everything in the department other than books. its hard to do my work load and be called to do shit like the Trim a Tree, or Project 62 overnight. we pretty much have an "unofficial" pog team. all ways the same group of people called to set every thing major whether they are 30 pogs deep in their own work. etls dont really care at this point.
Flow Warrior
progenitor of thalassophobia
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the belief that softlines tms are useless exists because alot of them are. Then again alot of them are not.
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Wait do you mean doing transitions in infant Hardlines by yourself?
My old store couldn't function in pfresh without me. I was gone for only 8 months and they went thru at least 10 PAs in that time.
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sadly that is all but two on ours, well okay, 2.5 to be fair.
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F
Yeah I basically run electronics by myself too. And answer calls for all E & F and "help" with POGS for all rest of F and E
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OlympicBanana
Guest
Mostly, with some help here or there, but it's usually just down to me and whomever I can wrangle up to help me for part of their shift, usually whoever has the smallest workload for the week in their own A&A department.
RightArm
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How do you get that screen? Is there really a program on the PDA that allows you to scan an area and then will tell you what's wrong with it? I've been taught to backstock SL and every bit of feedback I get says I'm doing it the way I'm supposed to be doing it but I keep getting told the BRLA for our side is way off. Granted I'm not the only one backstocking and the TMs who also do it for us tell me they are doing it the same way I am. (Of course there's no way of knowing how true that is since I'm not back there with them.) But no one has ever told me that there was anything like what's in your picture. Can you walk me through what you were doing?
That's actually the audit. It's a pull batch that takes to locations where the system thinks there are errors and makes you fix them.
As your dayside brtm what the results are because you can't only do it once a day.
There is another way to cross reference who is making errors and where by using the location, brla and backroom detail reports but that takes more time and if you're not a brtm you'll probably get Coached for with messing with other reports
If you want to know your errors, ask the brtm to pull up the brla report. Or the detail report for softlines
A lot of people think they don't make errors but they are wrong.
Especially in softlines, if you backstock two different sizes of the same item in one location, that is you making errors
As your dayside brtm what the results are because you can't only do it once a day.
There is another way to cross reference who is making errors and where by using the location, brla and backroom detail reports but that takes more time and if you're not a brtm you'll probably get Coached for with messing with other reports
If you want to know your errors, ask the brtm to pull up the brla report. Or the detail report for softlines
A lot of people think they don't make errors but they are wrong.
Especially in softlines, if you backstock two different sizes of the same item in one location, that is you making errors
StockerAce
Peon
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Our error rate is consistently in the 30-35% range. I've seen over 50% in the last couple weeks though. It's bad.
RightArm
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Okay, now that bold bit at the end is interesting. I was told that going forward they wanted the softlines backroom arranged by brand. In order to do that it is almost impossible not to backstock two different sizes of the same item in a waco. I haven't done that myself yet simply because the backroom team told me a LOOONG time ago before this E2E that backstocking 2 different sizes of the same item in a waco slows them down when pulling autofills because when it asks "did you pull all of the item" they then have to go through every size to make sure they did. But they never told me that that type of thing creates errors on the report. I can guarantee the other TMs backstocking are putting all of an item in one waco though they are backstocking by size. I really need to sit down with the BRTL in charge of the stockroom.
I could be wrong, but I assume that a DPCI is a DPCI; doesn't matter if it's clothing or something like dry market. If it's a different number, it's a different item and needs to be located individually. But yeah, I can see how that's hard for SL because visually the clothes look the same.
SFSFun
Ship from Store: Don't call it Ship To Store!!
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The error can occur when you backstock it if you accidentally put multiple sizes together but don't backstock each one. But it more commonly occurs when you pull it and don't notice that there are multiple sizes. That can lead you to take multiple sizes when it just wanted one and create a ghost because the system thinks the other size is still there.
RightArm
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*Sigh* You guys are confusing the hell out of me. So you're saying there's nothing wrong with putting multiple sizes of the same item in a waco so long at they are properly backstocked by size?
I think so, yeah. There's nothing technically wrong, BUT it does increase the chance for human error due to people not scanning ALL the different tags when looking for an item, and it could definitely slow down the pulling process considerably. But technically, it's totally fine.
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Best to make stuff stupid easy. Don't put things in one Waco that are similar or someone will F up.
It's both right and wrong.
If you 5 black shirts that are same, but one of each size, and you scan them one by one that is right.
However for a brand backroom, you normally don't want no more than 3 DCPIs per WACO. So that's wrong to put them all in the same waco
BR needs to pull fast. If you put those 5 shirts in as 5 M size, and a BR TM scans one that isn't M during the Auto/Pog/Caf/whatever that makes it an error
The BRTM would be in the wrong for M-deleting the waco, however they are pressed for time. They can't check every single size in every location. It's not fair
So when we see that in the report, instead of blaming the BRTM, everyone blames SF, and rightfully so. You guys just can't BS a bunch of shit that looks the same into the same waco.
This is why the error rate is so high.
We normally don't care if there are more DCPIs in a waco than 3 as long as we can tell each item is different
In short, don't backstock same items of different sizes in the same waco
RightArm
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If you were actually reading what I wrote you would know that I don't do that. I haven't done that since I started backstocking. I actually like my backroom team and try really hard not to make their jobs harder. In turn they do the best they can to help me whenever they can. The backroom team, however, isn't flawless. If they were I wouldn't be finding my boxes for the boys department in toys or random boxes of infant accessories in candy. So we all make mistakes and I'm not trying to point fingers or assign blame, I'm simply trying to figure out how best to fix it. That's all. You've basically in a round about way told me what everyone else has told me. I am backstocking properly. I suppose in the end it's going to come down to actually seeing the BRLA report myself. Thank you for your input, though. Much appreciated.
