Archived If a GSA could coach...

[cobycord]

I feel like if GSAs could coach people life would be a lot better for the entire store in general.

 

[Sanzano]

Yeah, that's pretty accurate.

 

[Flabbergasted]

Yep, but remember that one of the reasons GSAs can't coach is they need to somehow justify paying you only .50 above minimum while your GSTLs make several bucks more for 95% of the same duties. As a GSA, you already run the lanes, drive REDcards, resolve guest issues, etc. If you could coach your cashiers, then what's left to get you to work for a mere two quarters above those you are coaching?

 

[Kartman]

LOL @ "coaching."

 

[The Dude Abides]

Coaching, fuck coaching. I want to be able to unilaterally fire people.

 

[redeye58]

Screw coaching OR firing people.
I wanted to be able to say "NO" & have my leadership back me up.

Yeh, that didn't happen.

 

[Flabbergasted]

Screw coaching OR firing people.
I wanted to be able to say "NO" & have my leadership back me up.

Yeh, that didn't happen.

Ditto. How many times did my GSTL and/or the LODs come up after I defended policy or tried to prevent some fraudster from scamming us at Guest Service only to make me look like a fool. Throw twenty apology coupons at every conceivable issue no matter how minor.

 

[RedorBlue]

Ditto. How many times did my GSTL and/or the LODs come up after I defended policy or tried to prevent some fraudster from scamming us at Guest Service only to make me look like a fool. Throw twenty apology coupons at every conceivable issue no matter how minor.

Where is targets backbone? Some of the stories I read on here makes me do a head tilt and say "what...?"

I managed in a very rough Walmart, where managers get extra pay to work there. I like to call it combat pay. No matter how tough the customer acted, I would back up my customer service associates decision as long as they were within company policy. I can't even keep track how many times a customer would be escorted out in officer handcuffs because I refused to change the decision that was made.

However, at this store, when I hired and trained people for the customer service desk I put them through weeks of training before they were even allowed to interact with customers. They had to be able to recite all the policies, role play hard customer situations, and have a back bone personality. Otherwise I would demote them to cashier. This way I knew when I was called up because of a disgruntled customer, I knew I was just going up as an enforcer.

 

[Hardlinesmaster]

Oh wait! We don't have a gstl, right now..

 

[redeye58]

This way I knew when I was called up because of a disgruntled customer, I knew I was just going up as an enforcer.

Wish I'd had you at my store when I was GSA; I might've stayed.

 

[Westcoast7]

What does a coaching technically mean? Can you be coached without knowing you're being coached? Or do they pull you into the office and coach you? Pull you aside? What?

 

[jenna]

Coaching, fuck coaching. I want to be able to unilaterally fire people.

with great power comes great responsibility.

 

[Apapaia]

What does a coaching technically mean? Can you be coached without knowing you're being coached? Or do they pull you into the office and coach you? Pull you aside? What?

A coaching is pretty much what others call being written up. Usually they will use other words as "documented conversation". Always feel free to ask if the conversation you're having is a coaching or not, they must make it clear to you if you're being coached.

 

[commiecorvus]

A coaching is pretty much what others call being written up. Usually they will use other words as "documented conversation". Always feel free to ask if the conversation you're having is a coaching or not, they must make it clear to you if you're being coached.

Just because you are paranoid doesn't mean they aren't out to get you.
If the management have decided to performance you out, then any conversation where you are being critiqued can be turned into a coaching on paper which then can be stacked.

 

[thetargetman]

If I had gotten the GSA job and could have coached, there would have been none if the cashier texting nonsense! Things would have gotten done too and issues would be resolved before it got out of hand!

 

[Coqui]

A coaching is pretty much what others call being written up. Usually they will use other words as "documented conversation". Always feel free to ask if the conversation you're having is a coaching or not, they must make it clear to you if you're being coached.

Actually leaders don't have to tell you that you're being coached, only when you're written up does it have to be shown and signed, other than that you don't need to tell the team member that the conversation you're having with them will be documented.

 

[Kartman]

Work, walk, or fight me.

Easy peasy...

 

[Apapaia]

Just because you are paranoid doesn't mean they aren't out to get you.
If the management have decided to performance you out, then any conversation where you are being critiqued can be turned into a coaching on paper which then can be stacked.

I know what you mean that is why I said it's important for the tm to ask if the conversation that is being had is a coaching or not. There's petty people out there and sometimes good tms are the one suffering.

Actually leaders don't have to tell you that you're being coached, only when you're written up does it have to be shown and signed, other than that you don't need to tell the team member that the conversation you're having with them will be documented.

They can't hide from you if the talk is a coaching. I realize that ASANTS but in my store is usually a first undocumented chat explaining that if it happens again there will be a coaching. I think that by policy the coaching has to be clear to the TM which is why the coaching document is divided in action-result-what the wrong action causes-expectations from that moment on.
Our HR is really adamant of making sure that when a leader is talking about your performance/attendance is very clear to the TM.
But then again there's petty people, I can see how a horrible TL might just say "late again huh" and turn it into a coaching when the TM is not "watching".
In my store I've never seen anyone being coached out, I guess it's because they get themselves in huge trouble without any "leadership help".

 

[Coqui]

I know what you mean that is why I said it's important for the tm to ask if the conversation that is being had is a coaching or not. There's petty people out there and sometimes good tms are the one suffering.

They can't hide from you if the talk is a coaching. I realize that ASANTS but in my store is usually a first undocumented chat explaining that if it happens again there will be a coaching. I think that by policy the coaching has to be clear to the TM which is why the coaching document is divided in action-result-what the wrong action causes-expectations from that moment on.
Our HR is really adamant of making sure that when a leader is talking about your performance/attendance is very clear to the TM.
But then again there's petty people, I can see how a horrible TL might just say "late again huh" and turn it into a coaching when the TM is not "watching".
In my store I've never seen anyone being coached out, I guess it's because they get themselves in huge trouble without any "leadership help".

They aren't supposed to straight out say "This is a coaching". They need to have a conversation with you on the issue but they don't have to tell you it's a coaching. When I speak to my TMs, they know it's a coaching because I describe the behavior and let them know what I expect from them and the consequences of the continued negative trend but you're not required to tell them they are being coached. I do agree that there are horrible leaders who don't coach properly but that's up to their store to identify and correct.