Target Circle

[seasonaldude]

Ummm, yeah, so the training said you cannot let other people use your Circle account for discounts because it allows TMs to profit off of guest purchases. APBP was in my store the other day letting people know it was a fireable offense to let other people use your Cartwheel/Circle.

 

[DBZ]

Yeah, I remember that. Did everyone have to do the training or did they just require the advocates?

 

[SugarSugar]

What's this "missed purchase" thing on the target circle page where you enter the receipt number? I'm imagining people digging through the trash looking for receipts to get credit for. Good way to abuse the system unless theres some kind of restrictions to it.

 

[mizl]

You can scan a receipt up to 7 days after I believe, yeah. I imagine that'll get retracted. Somewhere on workbench there's an "onboarding" thing and an FAQ that I printed out for my front end to peruse, it has suggested methods of talking about it. I'm going in early to put up Circle ISM, I'll see if I can find where I got it.

 

[NKG]

"Are you saving 5% with your red card?"

Guest rudely says "No"

" did you know you can save 1% with Target circle? No credit cards and you get the 1% back in a gift card. Just need a number to sign up and a target account to redeem."

 

[REDcardJJ]

You can scan a receipt up to 7 days after I believe, yeah. I imagine that'll get retracted. Somewhere on workbench there's an "onboarding" thing and an FAQ that I printed out for my front end to peruse, it has suggested methods of talking about it. I'm going in early to put up Circle ISM, I'll see if I can find where I got it.

it's on the Target Circle launch event page as well as the Target Circle process page in Workbench ;-)

 

[Asuras]

Question about Target Circle. Let's say you unlink your Redcard from your app. During checking out, when you scan Target Circle, and than use your Redcard after. Do you get both the 1% Reward and 5% discount? Since they are scan/done separately?

 

[Hardlinesmaster]

Don’t forget to go under my profile on spot Circle & turn on the red card as payment, so you don’t have to scan the receipt every time.

 

[mizl]

You either get the 5% with your Redcard or the 1% with Circle, doesn't matter if your card is in Wallet or not. I got all the signage (that we got) up but we couldn't put up the door clings - our doors are two-pane, split in the middle, and the clings are for full size glass doors I was bummed, it was gonna look so cool. The doggos hanging off the checklanes look cute though!

Only other hiccup so far: guest complained that she "had" to sign up because she didn't see the "No thanks!" button and the cashier didn't know it was there. Clarified with my team.

 

[Bonnie Dundee]

It's either-or? I'll use the discount instead.

 

[Amanda Cantwell]

Also note Cartwheel offers are now target circle offers— circle is required for them.

 

[Anelmi]

If you already use wallet it should be a seamless transition.

 

[sunnydays]

my store didnt get any of the transition ism... oops

 

[Amanda Cantwell]

Some Target circle offers can now also be used for ship to home orders.

 

[SigningLady]

my store didnt get any of the transition ism... oops

Or they did and it's sitting on an unsorted signing pallet.

 

[IWishIKnew]

If you have a redcard, Circle is basically just renamed Cartwheel, right? Nothing new really, unless you don't have a RC?

 

[Amanda Cantwell]

If you have a redcard, Circle is basically just renamed Cartwheel, right? Nothing new really, unless you don't have a RC?

You do get votes for non profit donations and birthday surprises but pretty much nothing new

 

[starmaster1000]

This is a big new feature.

Any offers they saved can now be redeemed by entering the phone number at checkout.
Say I scanned 30 Circle Offers (formerly Cartwheel offers) and my phone died before the cashier could scan my Wallet.
Used to be I'm screwed, but now, so long as you have your phone number associated with your Target account, entering your number in the credit card machine will tell POS to apply your saved offers.

 

[IWishIKnew]

That's helpful. Now how 'bout an option to email me my receipt?

 

[Anelmi]

And it's actually hugely annoying.

I'm in a pilot store and have been dealing with this for quite awhile. I HATE that you can't press total BEFORE the guest either a) puts in their phone number or b) presses 'no thanks'.

 

[sunnydays]

Or they did and it's sitting on an unsorted signing pallet.

mmmm very possible

 

[starmaster1000]

And it's actually hugely annoying.

I'm in a pilot store and have been dealing with this for quite awhile. I HATE that you can't press total BEFORE the guest either a) puts in their phone number or b) presses 'no thanks'.

Yup, it was a way to force the Guest to make an active selection. But it ended up being annoying to us.

We have lazy cashiers at my store who just tap the No Thanks for them after the first item. How they're not being talked to, I don't know.

 

[Hardlinesmaster]

my store didnt get any of the transition ism... oops

Only 4 folks had the circle shirts on & no ism signing was up.

 

[Mikuhl]

The less information you give them the more likely they are to sign up. "Put your phone number here to get 1% back" seems to work most of the time.

 

[BoxCutter]

Only 4 folks had the circle shirts on & no ism signing was up.

Signs all over but we Tech TMs didn't get any shirts. I guess because we wouldn't have conversations with guests looking to buy expensive tech and we don't ring people up?