MEGATHREAD The REDCard Thread

GoodyNN

Plays with strings; Bacon Number of 2
Joined
Sep 27, 2017
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Earlier today I overheard GSTL coaching (not in a disciplinary way) a TM on prompts to sell RCs to the guests. One if the comments he made was "it's not a credit card". It was the end of the GSTLs shift and the start of mine so I couldn't follow up in the moment.

Say what? I mean, yeah, it's not a Visa or MasterCard. But it is a line of credit.

Anyone else hearing this one at their stores that can explain?
 

Amanda Cantwell

Guest Service & Photo
Joined
Mar 27, 2017
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3,151
Earlier today I overheard GSTL coaching (not in a disciplinary way) a TM on prompts to sell RCs to the guests. One if the comments he made was "it's not a credit card". It was the end of the GSTLs shift and the start of mine so I couldn't follow up in the moment.

Say what? I mean, yeah, it's not a Visa or MasterCard. But it is a line of credit.

Anyone else hearing this one at their stores that can explain?
I always say “it’s a credit card that you can only use at Target”. Aka a Charge Card. When people hear credit they think visa MC so that’s why I say what I do
 
Joined
Jul 5, 2018
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I'm not sure if this is the right place to ask this, but I'm getting really fed up with guests who claim that their RedCard doesn't have a PIN. Today, I had a guest whose card says that they signed up for their RedCard in 2012, but they've always needed a PIN right? Or was the PIN a new feature that was added to the RedCard after the Target hacking incident? I always tell guests that they should have entered a PIN when they signed up for their RedCard no matter when they signed up, but I just want to make sure I'm not disseminating false information.
 
Joined
Jun 25, 2018
Messages
75
Thats a great chance to be very straightforward telling the guests red cards requires a pin every transaction if you forgot you can always call the back of the card or we can set up another new red card so you can get all the benefits of the updated red card plus you know better new look/design. Lol
 

Amanda Cantwell

Guest Service & Photo
Joined
Mar 27, 2017
Messages
3,151
I'm not sure if this is the right place to ask this, but I'm getting really fed up with guests who claim that their RedCard doesn't have a PIN. Today, I had a guest whose card says that they signed up for their RedCard in 2012, but they've always needed a PIN right? Or was the PIN a new feature that was added to the RedCard after the Target hacking incident? I always tell guests that they should have entered a PIN when they signed up for their RedCard no matter when they signed up, but I just want to make sure I'm not disseminating false information.
Thats a great chance to be very straightforward telling the guests red cards requires a pin every transaction if you forgot you can always call the back of the card or we can set up another new red card so you can get all the benefits of the updated red card plus you know better new look/design. Lol
ALL active redcards are chip and pin. if they forgot it just have them call the number on the back of the card. automated system resets it and it takes 20 seconds. I usually say "try a pin you usually use" and 8/10 times it works
 
Joined
Jun 4, 2014
Messages
215
I'm not sure if this is the right place to ask this, but I'm getting really fed up with guests who claim that their RedCard doesn't have a PIN. Today, I had a guest whose card says that they signed up for their RedCard in 2012, but they've always needed a PIN right? Or was the PIN a new feature that was added to the RedCard after the Target hacking incident? I always tell guests that they should have entered a PIN when they signed up for their RedCard no matter when they signed up, but I just want to make sure I'm not disseminating false information.
The target Debit always had a pin. The Target credit both mastercard and store credit gained pin after the hacking.
I have had many swear they have never set up a pin. I always ask them to try with the 4 digit pin they would have set up if asked. 80% of the time it works first try. If it doesn't I ask if they have a secondary pin they often use and if so to try that one. That works for about 20% of the 20% who didn't get it on the first try. I don't ask them to try a 3rd but suggest they call and get it reset.

Anyone who didn't have a pin when they received their chip card was asked to call in to activate and during the activation process they set up a pin. If truly they never set one up then that means they put the card in their wallet and never activated the card.
 
Joined
Mar 17, 2017
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I usually say "try a pin you usually use" and 8/10 times it works
I had one of those 20%. A guest couldn't remember her pin and was talking about how ridiculous it was to have all these numbers to memorize. I suggested she use the same pin that she would use to get money out of an ATM and that just got her more aggravated because she can't use an ATM due to not remembering her pin because there's too many numbers to remember, and one machine seized her card due to her putting the wrong number in too many times.
 
Joined
Oct 17, 2016
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Oh my god how do you get through life being such an idiot you can’t even remember the PIN you actively chose. I know my memory is terrible so I do the dumb thing and use the same PIN for all of my cards and the same sequence of numbers is even all my passcodes but for real to be literally incapable of using an ATM because you can’t be bothered to use your brain at all is a new level
 

can't touch this

Store Meme Leader
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Nov 20, 2017
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I like when people write their PIN on the back of the card. I once found and turned in a wallet that was full of cash and cards with the PINs written on them...Mr. Robert W. Jones may have got lucky that time but I’m sure he lost it again and this time his wallet was found by someone less honest smart and went on a spending spree
 
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