MEGATHREAD 2018-2019 Store Modernization Megathread

[OPINION] How do you feel about these changes?

  • I like them.

  • I dislike them.


Results are only viewable after voting.

BoxCutter

Cut hard. Cut deep.
Joined
Oct 16, 2012
Messages
1,695
Our store is falling apart, it looks worse than fourth quarter. Nobody is pushing Easter candy we have pallets lined up from one end to the other in the stockroom. Nobody seems to care, right now softlines truck push is more important. Easter is Sunday. They won't let us flex the candy instead they'd rather not sell it.
I don't understand this place anymore. I've been there for 21 years and it's the worst I've ever seen.
Our store is known for being a shitshow. But this, this is the worst.
We have a horrible Stl who needs fired. Leads who have been there killing themselves for 23 years at this place, are great at their job, and know their shit, are now on the verge of getting fired because our Stl won't make any decisions and had to be told from the Dtl what to do. People are getting thrown under the bus for shit they didn't do. And they are still keeping everyone's jobs a secret. They do a one on one but won't tell them anything.
In fact, our Stl ripped several pages out of the papers the leads got in their April 1st meeting. So someone from another store sent them over to our leads. Why is he keeping everything a secret?

Btw, he's new to our store, our last stl was killing it at this store, he busted his ass, got shit done, and we were looking good (we all miss him), it's all gone downhill since this guy started. People are quitting, miserable, and angry.
It's impossible to move in the back room, you can't get a vehicle through, let alone pull a batch, do sfs, or even backstock.
There's no racks for softlines to break out the truck on, we get pulled to push reshop z-racks just so truck can use them. We have pallets upon pallets of clothing that are sitting in the stockroom, not getting pushed from weeks ago. To do sfs, you now have to dig through tons of crap just to end up inf-ing it anyway. It takes hours to pull one sfs batch. Our numbers are crap.
Sorry for the rant, but I just can't take much more of this.
It is funny that Spot thinks they are going to get exceptional TMs at $15 an hour, when they can't even hire/promote competent STLs for yearly six figures.
 
Joined
Jul 11, 2013
Messages
1,334
Don't be surprised if your DTL is soon your former DTL. Word on the loading dock is our DTL was recently fired for suggesting that 5-steps not be done this week and everyone concentrate on just pushing the truck to get as much product to the sales floor as possible. Resistance is futile. We will be assimilated.
What is five steps???
 
Joined
Sep 28, 2016
Messages
350
Uload, pull, push, zone, collect abandons, backstock, help guest, set pogs, price change, do defects, Audit, EXF, back up the check lanes all in 6 hours... that’s all I’m expected to do to succeed while certain ETL’s and TL’s walk around drinking coffee...
When I started we had two flow team leads. One who walked around the store spitting chewing tobacco into his soda bottle and talking about his dogs and another who would spend their whole shift sitting at the TSC desk. When they were both on at the same time both would sit up there and do nothing out on the floor or backroom. That was about 17 years ago.
 
Joined
Jan 23, 2019
Messages
374
My TL and ETL Log have said they are no longer going to be helping much, if at all, with the truck unload. They said they will instead be doing other tasks. Does anyone know what new responsibilities they have before the store opens?
 
Joined
Mar 22, 2019
Messages
7
I can't wait for our former POG TMs to refuse to help salesfloor with their POGs. Oops, sorry, forgot what that fixture was! Guess you can ask your TL! Oh, they don't know? Guess you can mySupport it! Sorry, not my job anymore! 😁
I agree, I don’t see this as good. No one person watches over POG or pricing anymore. The remaining leaders are expected to, gulp, work together. Lol. This won’t end well.
I was just told I own all transitions as well as Chems, Pets, Paper, OTC and Personal Care. I will own the metrics for both Price Change and Transitions set on time. I do not agree I should Own those metrics as it has proven to not work with A&A and now the whole floor. I was Previously Plano/Pricing TL.I feel I am already set up to fail.
 

busyzoningtoys

Closing Lead
Joined
Oct 6, 2016
Messages
1,052
My TL and ETL Log have said they are no longer going to be helping much, if at all, with the truck unload. They said they will instead be doing other tasks. Does anyone know what new responsibilities they have before the store opens?
I know that for me personally, end to end means having to do ALOT more planning. Think about the amount of time the presentation TL would spend on the computer planning their workload. Well, now everyone has to look at transition workload and adjacency calendar and plan accordingly. What about when we have a double? There isn’t a flow team who can just come in at 9pm instead of 11pm, or stay for a ten hour shift. Now we’ve gotta plan and shuffle people around to make sure it all gets pushed. Backroom team used to pull the detail report and remove any price change and discontinued from the stockroom... yep that’s on us to track too.
 
Joined
Feb 4, 2019
Messages
55
But if you are comfortable please post them here 😮
This is not the fore mentioned store, but I was at a sister Target today and thought I could use these pictures as a gage to negotiate that $15 hr raise NOW for our upcoming reviews. Door to the back room is backed up because a guest cart of cardboard is blocking it? Guest squeezing between vehicles and sky high pallets, most of which is groceries in the electronic dept. Coca Cola pallets in MMB aisle, why not? This was at 3:00 in the afternoon! The few tms I saw, looked so stressed that I just wanted to pat their heads and tell them they’re pretty. Modernization is working like a charm.
 

Attachments

Last edited:

BoxCutter

Cut hard. Cut deep.
Joined
Oct 16, 2012
Messages
1,695
What is five steps???
The 5 Steps are to be done first thing before any other tasks. They are:

5 Steps:
1. Zone & EXF as you go
2. System Audit
3. Pull batches
4. Push batches
5. Backstock whatever was collected or wouldn't go out.

Only after the 5 Steps have been completed can the truck push begin. After the truck has been pushed and backstocked, a manual audit is done of outs by the mid- (if we have one) or, more likely, the closer. Somewhere fit in pricing, revisions, POGs, RFID, reshop, and more backstock.

BUT, before any of the above, guest engagement!
 

Black Sheep 214

Kiss no butts, give no fox
Joined
Apr 27, 2018
Messages
1,365
This is not the fore mentioned store, but I was at a sister Target today and thought I could use these pictures as a gage to negotiate that $15 hr raise NOW for our upcoming reviews. Door to the back room is backed up because a guest cart of cardboard is blocking it? Guest squeezing between vehicles and sky high pallets, most of which is groceries in the electronic dept. This was at 3:00 in the afternoon! The few tms I saw, looked so stressed that I just wanted to pat their heads and tell them they’re pretty. Modernization is working like a charm.
Dang. Must be a Chaos charm...
 

dailypush

team member
Joined
Jun 9, 2011
Messages
46
As we say at Target...it's a "global issue". Our floors look more like a back room or a warehouse than a sales floor, and our back rooms look like a set from a disaster movie. It's difficult for guests to shop with all the vehicles and pallets on the floor, and it's impossible for us to access the items we need from the back room as it is cluttered with back stock and z racks. I'm afraid that this has become the new "normal" for Target.
 
Joined
Jan 24, 2019
Messages
415
As we say at Target...it's a "global issue". Our floors look more like a back room or a warehouse than a sales floor, and our back rooms look like a set from a disaster movie. It's difficult for guests to shop with all the vehicles and pallets on the floor, and it's impossible for us to access the items we need from the back room as it is cluttered with back stock and z racks. I'm afraid that this has become the new "normal" for Target.
I plead with guests to complain about this situation. That's the only way management will change anything...if they bother.
 

busyzoningtoys

Closing Lead
Joined
Oct 6, 2016
Messages
1,052
The 5 Steps are to be done first thing before any other tasks. They are:

5 Steps:
1. Zone & EXF as you go
2. System Audit
3. Pull batches
4. Push batches
5. Backstock whatever was collected or wouldn't go out.

Only after the 5 Steps have been completed can the truck push begin. After the truck has been pushed and backstocked, a manual audit is done of outs by the mid- (if we have one) or, more likely, the closer. Somewhere fit in pricing, revisions, POGs, RFID, reshop, and more backstock.

BUT, before any of the above, guest engagement!
Why the fuck would you EXF and audit BEFORE pushing the truck? Trailer gets acknowledged, that product should mostly be considered ‘on the floor’ at that point, right? So you have an out, system says 4 on the floor but there aren’t any, so you EXF/audit it, and you pull the batch and get the 3 of that item that you from the back. Then you push your u boats and there’s a casepack of 4 of that very item, and 4 fit. Now you’ve wasted time scanning and pulling and pushing that product that, if you had done truck first, you would have just filled the floor directly.

Am I missing something?
 
Joined
Jun 16, 2011
Messages
1,533
Why the fuck would you EXF and audit BEFORE pushing the truck? Trailer gets acknowledged, that product should mostly be considered ‘on the floor’ at that point, right? So you have an out, system says 4 on the floor but there aren’t any, so you EXF/audit it, and you pull the batch and get the 3 of that item that you from the back. Then you push your u boats and there’s a casepack of 4 of that very item, and 4 fit. Now you’ve wasted time scanning and pulling and pushing that product that, if you had done truck first, you would have just filled the floor directly.

Am I missing something?
Zero in the backroom with onhand counts...don't EXF or audit. If you aren't sure check the last delivered date.
 

busyzoningtoys

Closing Lead
Joined
Oct 6, 2016
Messages
1,052
Zero in the backroom with onhand counts...don't EXF or audit. If you aren't sure check the last delivered date.
Still spending time scanning outs that won’t even be outs once truck is done, also this is getting us to trust/ignore weird counts; if the audit is done after truck and pulls, if it doesn’t match, you simply know it’s wrong.

Is the five steps part of any of the rollout guides/documentation? We prioritize truck first, zone while pushing, pulls, then audit after any and all backstock is done. I think doing it ‘5 steps’ before you can start truck might be why so many stores are struggling.

If my team runs out of time, some stuff doesn’t get audited until the next day. If your team runs out of time, you’re rolling truck over.
 
Joined
Jun 16, 2011
Messages
1,533
Still spending time scanning outs that won’t even be outs once truck is done, also this is getting us to trust/ignore weird counts; if the audit is done after truck and pulls, if it doesn’t match, you simply know it’s wrong.

Is the five steps part of any of the rollout guides/documentation? We prioritize truck first, zone while pushing, pulls, then audit after any and all backstock is done. I think doing it ‘5 steps’ before you can start truck might be why so many stores are struggling.

If my team runs out of time, some stuff doesn’t get audited until the next day. If your team runs out of time, you’re rolling truck over.
Not saying I don't agree. This is just how we were told to do it. One thing that I have found, though, is that if capacities and SFQ are correct (and should be if EXF and audit are done correctly) is that eventually very little time is necessary for EXF and audit because pulls and freight are more accurately filling the floor and there is minimal backstock. We are a pilot store and did this at first but now walk our areas, make our plan for the day, pull and work our autofills and freight. EXF and audits are done after. We zone as we work. As far as weird counts, as a DBO we need to follow up as to why they are weird. For instance, if there are OH's that are high, but no backroom locations, check to see that there is no unlocated merch, unworked repacks, transition in the steels, etc.
 
Top