It’s the card reader! It happened to us too on a few of our machines. CSC was confused, but the tech told us we would need all new card readers because the chemicals we’ve been cleaning with got inside. At least that’s what the tech said. It did subside on some of the card readers by leaving them untouched a few days... strange, I know.
I’m coming to your store 😂
Our SCO registers do that occasionally. We do a complete reboot & it seems to solve the problem for awhile.
It’s the card reader. If you watch the guest process the transaction through the card reader, you will see that when they go to tap “no” the $40 option gets pressed instead. It’s because of the calibration of the touchscreen being off, most likely due to cleaning chemicalsYes, we’ve had to get so many new card readers and we have the clear contact paper on then. When the guests get the cash back it’s reflected on their receipts.
anyone who sprays the pinpads directly should get a coachingAre people still spraying the pin pads at your stores? We switched to spraying a paper towel and it seems to be much better for the pin pads. We have one cashier who is an absolute neurotic clean freak. She is the only one still affecting the pin pads.
We never switched from GSTM and cashiers being separate model. It just makes more sense for our store to put the people who are good and want to be at GS, at GS, and the people who want to be on the lanes, on the lanes. Obviously if they want to train at GS, that’s fantastic, but we’re not forcing it on anyone.Since the pandemic, how has the front end changed at your store? We were more or less following the modernization model, but it went out the window with corona. Guest service is becoming an exclusive spot with some people no longer being allowed to work there. We seem to have GSAs again (for you newer TMs they are TMs who "run the front" like an SETL), but they have no label and are often running the front from the race track and speed weaving. Only certain people are closing the drawers now. It's either the GS TM or the unofficial GSA.
We had everyone train for a shift there. Most of the front end team wants to be there. Only a few hate it. We always had some that were there all the time, but many shifts were very random.We never switched from GSTM and cashiers being separate model. It just makes more sense for our store to put the people who are good and want to be at GS, at GS, and the people who want to be on the lanes, on the lanes. Obviously if they want to train at GS, that’s fantastic, but we’re not forcing it on anyone.
that could’ve been the date it was produced, but yes, your store is probably behind (not unusual). Scan with mydevice to see if it’s still sold or if it’s salvageI have a question about pushing Bullseye's Playground (Dollar Spot, One Spot) items. I'm usually at self-checkout or occasionally working as a cart attendant but I was asked to come in today and help out (my store is closed on Sundays). The ETL in charge assigned me to push a u-boat of Bulleye's Playground stuff. I noticed that some of the boxes had dates from last October and one had a date from April. Does this indicate that my store is behind in pushing these items?
I've never seen any team members pushing Bullseye's Playground items while we are open, if it's slow, they'll just zone or push checklanes candy. For anyone that's worked in General Merchandise, this is probably obvious but I was just curious about this.