reshop till I drop
- Apr 17, 2019
Not a pilot store but I believe in the pilot kitchen and stationeary were taken back from specialty and specialty got baby.
I've had 3 specialty etls in 2 years and 6 specialty tls in 3 years. Style and beauty have suffered greatly that when the switch happened it was just never prioritized. Probably partially at fault since our gm/inbound team is pretty strong and we basically just kept doing it because it obviously needs to get done somehow. It's just something they don't understand. Our communication in my store has been atrocious. Etls just bicker and blame each other. When they "plan" out the workload for home seasonal, if you can even call it a plan it's that lazy and bad, they have never even considered asking the people who have done for years. It's lack of accountability and laziness.
Yup. People fight change, even leaders. I don't know why it has to be a big thing, but it is. They don't know how to go with the flow, they're not paying attention, they aren't being held accountable.
When Baby was taken away from Style and given to GM, they should have taken it over completely and informed everyone it affects that this is the way it is. Guest Services should have been told to start sorting Baby in its own cart like they do with other GM departments, forthwith. Someone in GM should have been answering Baby fast service calls. Someone in GM should have been told that they have to collect Baby reshop. They should have gotten the hours from Style.
Instead, in my store, GM eventually started pushing truck but it took a good while. Reshop was still put in Style, Style still had to answer guest calls, GS still paged Style for everything related to Baby Hardlines.
Now, when GS has finally started sorting BH reshop separately, years later, they give it back to Style - of course.