Starbucks Team Leaders

Joined
Apr 16, 2015
Messages
60
You want them to write down what they’ve sold?

Edit:- why?, do you want them to hate you, more?
No the district manager wants all Starbucks in my district to write it down every everyday I haven’t been doing it but he sent out an email to everyone in the district saying that we have to do it ..so was just wondering if everyone had to do it in the company?
 

REDcardJJ

ALL SBUX CERTIFIED TEAM MEMBERS ARE NEEDED AT SBUX
Joined
Sep 18, 2017
Messages
943
Yeah we don’t have the time but district manager says everyone has to do it
sounds like fake news, but if your Starbucks DM really wants to know how much you've sold in a day you could just pull the numbers off of MPM 2.0 at the end of the night instead of counting every single sale during the day.
 
Joined
Aug 5, 2018
Messages
17
I would check MPM 2.0 nearly every day that I worked, looking at sales and comp from the day before mainly. I also liked to check the week-to-date comp now and then. I mainly used it for positive reinforcement for the girls that worked those really busy days.

We had this "Barista of the Week" based on the girls making a moment great for guests (reccomending a new drink, handing out little whip samples for parents with fussy kids, etc.), but I ended up adding "killer sales team" at the bottom and wrote down the names of those that worked on our highest sales day the past week.
 
Joined
Aug 14, 2017
Messages
21
Do you guys have your team member track your sales Goals everyday.. I’m having such a hard time getting them to remember to write down what they’ve sold
We were required to write down the store and department plan and actual sales daily as part of the food and beverage daily sales plan. It was awful trying to get them to do it when I wasn’t there. The last update to the form eliminated it so we haven’t done it since.
 

Asuras

Food Service Lead
Joined
Sep 5, 2012
Messages
739
The Food Training for Modernization is more for all the other Food Areas. Things might apply to us in Starbucks here and there. But largely the training is dealing truck unloading, efficiency, and more paper work to plan out a team members day or week. For my group, we were divided into groups associated to our departments. My Starbucks group spent the whole time bitching about Starbucks stuff and our lack of hours to team members. :p

Again, a chunk of it didn't apply to us but a lot of good leadership related stuff.
 

REDcardJJ

ALL SBUX CERTIFIED TEAM MEMBERS ARE NEEDED AT SBUX
Joined
Sep 18, 2017
Messages
943
have any of you guys implemented Playbook at your stores? how have the results been?

my TL and our Starbucks DM is really pushing for us to improve our customer connection because our scores are pretty shitty, so our TL wants one barista on customer support when we're running a two person play
 

REDcardJJ

ALL SBUX CERTIFIED TEAM MEMBERS ARE NEEDED AT SBUX
Joined
Sep 18, 2017
Messages
943
I just don't think that my store will be busy enough to support having a dedicated customer support with one person running everything behind the bar. Right now we tend to deploy one barista on bar and the other on POS/warming/other tasks, but a traditional two person play is one barista running POS/warming/hot bar/cold bar with the other doing customer support. Can the customer support barista DO the other tasks we need done, such as pulling pastries or making whips? Because the lobby is never going to be dirty enough/there won't ever be so many dishes that the customer support barista is busy most of their shift.
 

Humble TL

Timers Please!
Joined
Apr 30, 2017
Messages
1,316
I just don't think that my store will be busy enough to support having a dedicated customer support with one person running everything behind the bar. Right now we tend to deploy one barista on bar and the other on POS/warming/other tasks, but a traditional two person play is one barista running POS/warming/hot bar/cold bar with the other doing customer support. Can the customer support barista DO the other tasks we need done, such as pulling pastries or making whips? Because the lobby is never going to be dirty enough/there won't ever be so many dishes that the customer support barista is busy most of their shift.
You can use the “flex” two barista play. We customize the plays to our store, and take turns switching the roles. Which for the most part comes out to equal work/responsibilities for both baristas.
 
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