MEGATHREAD 2018-2019 Store Modernization Megathread

[OPINION] How do you feel about these changes?

  • I like them.

  • I dislike them.


Results are only viewable after voting.

seasonaldude

Hitting All Items Scanned
Joined
Oct 3, 2018
Messages
1,335
That’s what OPU/DU is for isn’t it? To fill in the gaps? I’ve been picking in BTS every day and I’m consistently asked what I’m doing. I tell them about it, and they’re AMAZED that the service exists. Makes their BTS shopping a million times easier.
If the items are on pallets and vehicles unlocated in the backroom, OPU/DU might not find it either. We have so many vehicles overloaded with school supplies that it's searching through a needle in a haystack to find that one particular set of pens someone might have ordered. For us, school supplies are either in a location somewhere or they're going to be INF'd. We'll go looking if someone ordered a ton of a particular item, say like 40 of the same folder. But, your normal school list assist built order where it's just one of that folder? Nah. INF that so we don't fall further behind with the queue.
 
Joined
Oct 22, 2018
Messages
3
My store is in the middle of the remodel. The registers have been replaced and they have lowered the beltline and the register so much that I have to work bent over. Why in the world would that do that?
 
Joined
Jun 8, 2011
Messages
27,710
If the items are on pallets and vehicles unlocated in the backroom, OPU/DU might not find it either. We have so many vehicles overloaded with school supplies that it's searching through a needle in a haystack to find that one particular set of pens someone might have ordered. For us, school supplies are either in a location somewhere or they're going to be INF'd. We'll go looking if someone ordered a ton of a particular item, say like 40 of the same folder. But, your normal school list assist built order where it's just one of that folder? Nah. INF that so we don't fall further behind with the queue.
Could be in a shipper too.
 
Joined
Dec 8, 2017
Messages
95
How many people do you generally have working in BTS right now? It's just me and a closer and we are drowning. The office autos are insane and our backroom is such a mess it took me 5 hours to pull them today. Then I could barely push anything because guests kept asking me for stuff that was empty so I needed to hunt through my 4 tubs of autos or the truck. I asked them to call a blitz but they said they would see if they could get anybody else to come in early. Oh well, I tried. I had to leave at 2, today was the first official day of school and we got hit hard last night. I'm so glad I'm not there after 4pm today when they get hit again.

But at least we finally got more pencil boxes on the truck.
 
Joined
Feb 27, 2015
Messages
1,809
I guess I'll just never understand how we can have empty shelves in bts, pallets of product to push, but no hours to push them. You can't sell emptiness. I had a 6 dpci opu today. I had to INf 4 things since it's all buried in the backroom.

And as I'm leaving today, I hear the SD in her office talking about cutting hours.

Really? Maybe Target should just close. If this is the level of incompetence across the board, we are in big trouble.
 
Joined
Jun 11, 2011
Messages
1,327
How many people do you generally have working in BTS right now? It's just me and a closer and we are drowning. The office autos are insane and our backroom is such a mess it took me 5 hours to pull them today. Then I could barely push anything because guests kept asking me for stuff that was empty so I needed to hunt through my 4 tubs of autos or the truck. I asked them to call a blitz but they said they would see if they could get anybody else to come in early. Oh well, I tried. I had to leave at 2, today was the first official day of school and we got hit hard last night. I'm so glad I'm not there after 4pm today when they get hit again.

But at least we finally got more pencil boxes on the truck.
Usually 2 people but no closer. We have had to have some all store huddles to blitz a few pallets of freight tho. Especially the last 3-4 days before school started.
 

seasonaldude

Hitting All Items Scanned
Joined
Oct 3, 2018
Messages
1,335
How many people do you generally have working in BTS right now? It's just me and a closer and we are drowning. The office autos are insane and our backroom is such a mess it took me 5 hours to pull them today. Then I could barely push anything because guests kept asking me for stuff that was empty so I needed to hunt through my 4 tubs of autos or the truck. I asked them to call a blitz but they said they would see if they could get anybody else to come in early. Oh well, I tried. I had to leave at 2, today was the first official day of school and we got hit hard last night. I'm so glad I'm not there after 4pm today when they get hit again.

But at least we finally got more pencil boxes on the truck.
We started BTS like that. It obviously didn't work. Now, we're overspending payroll and bringing in whoever can work a few hours that day to help. We've got TMs who normally work in style, electronics, HR, and even cashiers coming in to help with BTS. It's still not enough. We're depleted by mid-afternoon of stock on lots of popular items. It's made a complete mess of the backroom. BTS vehicles everywhere. And, what does get backstocked is done horribly. Pick labels aren't facing the front. What should have been easily recognizable mispicks aren't getting caught before backstocking. I'm having to hit All Items Scanned regularly because the product isn't where it was supposedly backstocked or anywhere close. Common items are being backstocked in areas that are difficult to access at the best of times, let alone the worst. (I mean really? I'm supposed to get up in the steel because someone located fucking Elmer's Glue in the steel? Fucking really? Nah, fam, I'm taking that shit from the salesfloor.) Opened assortments are being backstocked as is.

It's a complete shitshow and proving that more bodies doesn't necessarily equal better results.
 
Joined
Feb 4, 2019
Messages
55
The last few pages of this thread are entirely reflective of why Modernization is massively flawed. Being a GM TL now gives me a firsthand view of it everyday. It pits everyone against everyone else and then creates animosity between all team members over levels of importance. I’ll preface this by saying: I’ve done pretty much everything in the store at some point or another. Logistics, Front End, Pog and Pricing, SFS, Remodels.... whatever is necessary really. They all have elements that make them difficult depending on what time of year it is, how many team members you have, or what the current requirements of said jobs are.

I think the most physically demanding are easily SFS, POG, and GM roles. You have zero downtime in those areas. They are all structured within brutal timeframes. I run SFS around the holidays.... one day I racked up nearly 20 miles because I try to watch OPUs with myself and one other person, while I coordinate the regular SFS workload too. You have to watch INF, pack times, more batches dropping in, goal times, etc. It’s a beast, and if you’re not on it, it will eat you up.

POG is difficult because of the weekly timeframes and elements to huge sets. BTS and Christmas are flat out monsters. New shelving, displays, shippers, 40 page VA guides, coordinating 30-40 pallets of freight, the actual setting of the POGS, backstock, batches, EXF... and all within super tight windows. They’ve wanted Christmas set in 48 hours in the past. Any former POG TL will tell you how difficult that is.

GM is difficult now due to amount of work required in such a short time on an everyday basis. Zoning, reshop, autos, one for one batches, truck, backstock, pricing, revisions, SP’s,.... it’s a little like trying to empty an ocean.... with a bucket. There are steps you can take to make it easier ( making sure SFQ quantities match capacities and on hands are accurate), but it takes time and even if you own a section... more than one set of hands is involved there and you usually can’t trust that set of hands to be as efficient as the DBO’s might be.

Front End to me is about multitasking and the mental game. It’s essentially about knowing where to put your pieces in a half formed puzzle when said puzzle needs to be completed fast. It can be tough during heavy volume times up there and if you get call ins. I will say this: there’s a lot of standing around and talking up there for the first hour every morning in my store. The GM team members aren’t terribly happy when they see that because they get crushed everyday from the get go. That and any unnecessary backups are met with extreme irritation. Here’s the key to me: Front End is an exceptionally important facet to running a good store to me and it needs a leader who knows how to be as self sufficient as possible. Backup will always be necessary with the way corporate runs things, just be sure it really is essential when you call for it.

Bottom line here is: everything is important but corporate is making it very hard on even the best people right now by not being good at what they do. Lack of training, ridiculous workloads, inefficient equipment, changes to tasks that are inexplicably dumb, and complete befuddlement when things aren’t 100 percent in every area. The guest is the most important thing, but all processes matter. I wouldn’t go back much to a store if:

1. I could never find what I needed in store. And even if I could order it online, it’s still not convenient for any item I’d like right then and there.

2. The store was a mess and I couldn’t find anyone to help. That’s a huge part of guest experience and add on sales. Had a lady buy nearly a whole bedroom set the other day from me just because I found her a pillow case in the back and upon seeing it in person... wanted me to get her the whole Opalhouse set.

3. I waited for a long time in line because things were clearly not being run right up front. Good checkouts do matter for sure.

4. If workers just didn’t seem to care. We all wanna go to a place where we feel like our needs matter. Just human nature guys and gals.

Finally, I’ll say this: if you work hard and you work for me... I have your back all day and everyday. My track record gives me credibility in discussions with other leaders, whether they’re ETLs, SDs, or whatever else. I protect my good people because I’m not where I am without them. You go after one of them, you better have good reason. I consider myself the buffer between them and any nonsense they get about unreachable tasks. My people really are my people and their well being matters to me. Always will.
*Slow clap* Someone has recognized the importance and challenges of EVERY single position. I want to work with you MorePegs. The few remaining team leads have been in full on bickering mode as of late. Some of the nicest people, all ready to snap. Sadly, the recent post on this board show this is epidemic.
 
Joined
Jun 23, 2017
Messages
50
How many people do you generally have working in BTS right now? It's just me and a closer and we are drowning. The office autos are insane and our backroom is such a mess it took me 5 hours to pull them today. Then I could barely push anything because guests kept asking me for stuff that was empty so I needed to hunt through my 4 tubs of autos or the truck. I asked them to call a blitz but they said they would see if they could get anybody else to come in early. Oh well, I tried. I had to leave at 2, today was the first official day of school and we got hit hard last night. I'm so glad I'm not there after 4pm today when they get hit again.

But at least we finally got more pencil boxes on the truck.
Only me in a b volume store. Supposed to have a closer to zone but that never seems to happen so the zone is shit. I am expected to pull autos, help push repacks and casestock in office/stat then go back and push everything in seasonal. It’s exhausting and frustrating.
 
Joined
Jun 28, 2013
Messages
1,437
*Slow clap* Someone has recognized the importance and challenges of EVERY single position. I want to work with you MorePegs. The few remaining team leads have been in full on bickering mode as of late. Some of the nicest people, all ready to snap. Sadly, the recent post on this board show this is epidemic.
That is the inevitable result of modernization.
 
Joined
Jan 23, 2019
Messages
374
Before I left there was a day when we got about 15 hours of BTS push but only had people schedules for maybe 10 hours. Where do those 5 additional hours come from?

In also walking through a different Target right now and it's a complete shitshow. College isnt set. Paper clarence is marked down 0% so it is still full price (first picture) and toys clarence is all over the place (last two pictures). I'm afraid to see the rest of the store
 

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Joined
Jan 23, 2019
Messages
374
When we had some toys in the middle of the race track it really said "Welcome to K-Mart. It was just beyond tacky.
There was more toys clarence. 3 towers In the middle of the race track. And also the Mother's Day Focal still set. Not like mother's day was months ago or anything
 

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Joined
Dec 8, 2017
Messages
95
Our store filled amplified gifting towers with toy clearance too, then put 50% off signs on all of them when a lot is still at 30%. You can imagine the shit the poor cashiers are getting... They even flexed into end caps (front and back) in stationary.

Oh and I noticed we had PLU clearance on 2 amplified gifting sets and told 4 separate leads because nobody knows who owns them. Nobody ever put up signs and it's salvage now. Still on the floor though. 🙄
 
Joined
Feb 27, 2015
Messages
1,809
Funny how if a tm puts a pallet of product in the fire tunnel, I hear, "We'll review the tape and find out who it was. It's a coachable offense." But if the SD puts 4 of them there, not a word. I guess if there's a fire, the ones the SD put there become intangible. Nice double standard Target.
 

Tessa120

I escaped the asylum!
Joined
Mar 17, 2017
Messages
2,772
Our store filled amplified gifting towers with toy clearance too, then put 50% off signs on all of them when a lot is still at 30%. You can imagine the shit the poor cashiers are getting... They even flexed into end caps (front and back) in stationary.

Oh and I noticed we had PLU clearance on 2 amplified gifting sets and told 4 separate leads because nobody knows who owns them. Nobody ever put up signs and it's salvage now. Still on the floor though. 🙄
Why not flip the signs around? It should be 50% on one side, 30% on the other side. Turning the signs should save your cashiers a ton of trouble.
 
Joined
Dec 8, 2017
Messages
95
Why not flip the signs around? It should be 50% on one side, 30% on the other side. Turning the signs should save your cashiers a ton of trouble.
Me 2 weeks ago before being stuck by myself in BTS would have done it. Me, after 2 weeks of BTS, working 6 days during peak week, with my ass ridden the whole time, and jumping into OPU whenever needed had zero fucks to give at that point.

I never used to feel that way, but the toxicity and low morale is getting to me.
 

band_rules16

Wave Master
Joined
Jun 10, 2011
Messages
467
I haven't worked much this summer since I was working full time elsewhere, but man...WHY can't we figure this out? (if you're in a store that HAS figured out this modernization thing, congrats, but I feel like a lot of us are drowning.) I had a TM in another area today tell me they're behind on revisions. But who's supposed to do them? No one seems to know.

Product sits everywhere in the backroom, no TMs answer the calls...we had market TMs backing up on lanes today because no one in GM would respond. But aren't there not supposed to be backups anymore?

Today was my last day. I was sad to say goodbye to some of my team, but I was so frazzled at the end of my shift, I was glad to go. I finished my tasks, but it was the first time in a long time. Maybe they'll figure out modernization. Or maybe it will go the route of Target Canada.
 
Joined
Feb 27, 2015
Messages
1,809
I haven't worked much this summer since I was working full time elsewhere, but man...WHY can't we figure this out? (if you're in a store that HAS figured out this modernization thing, congrats, but I feel like a lot of us are drowning.) I had a TM in another area today tell me they're behind on revisions. But who's supposed to do them? No one seems to know.

Product sits everywhere in the backroom, no TMs answer the calls...we had market TMs backing up on lanes today because no one in GM would respond. But aren't there not supposed to be backups anymore?

Today was my last day. I was sad to say goodbye to some of my team, but I was so frazzled at the end of my shift, I was glad to go. I finished my tasks, but it was the first time in a long time. Maybe they'll figure out modernization. Or maybe it will go the route of Target Canada.
Uh oh, don't mention The Great Debacle that was Canada. Some of the kool aid drinkers here get apoplectic whenever it gets brought up. In some people's eyes, Target can do no wrong. Never mind they screwed a whole country. And of course, this modernization is totally different. It's too big to fail. Right.
 
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