MEGATHREAD 2018-2019 Store Modernization Megathread

[OPINION] How do you feel about these changes?

  • I like them.

  • I dislike them.


Results are only viewable after voting.
Joined
Aug 18, 2018
Messages
72
all i know is that GM is overspending by thousands at my store which results in SPS and SE having to cut payroll to make up for the fact that GM isn’t operating efficiently. so i’m gonna keep calling backups until they start spending payroll responsibly and stop affecting MY business.

The issue is “overspending” by whose standards? Corporate? If the workload from the trucks build up do to gm’s limited hours than the work will never get done and it’s an even bigger domino affect. They are not providing realistic hours for all that needs to be done on all levels
 

REDcardJJ

Service and Engagement TL
Joined
Sep 18, 2017
Messages
2,272
The issue is “overspending” by whose standards? Corporate? If the workload from the trucks build up do to gm’s limited hours than the work will never get done and it’s an even bigger domino affect. They are not providing realistic hours for all that needs to be done on all levels
then it starts messing with my service and engagement's workload and surprise, now GM is backup cashiering because the three cashiers we needed right now were cut to make up for payroll being overspent on the salesfloor.
 
Joined
Aug 18, 2018
Messages
72
then it starts messing with my service and engagement's workload and surprise, now GM is backup cashiering because the three cashiers we needed right now were cut to make up for payroll being overspent on the salesfloor.

That’s exactly my point. The amount of payroll provided is not realistic for every team. You need to spend money to make money. Business 101
 

Tessa120

I escaped the asylum!
Joined
Mar 17, 2017
Messages
3,920
then it starts messing with my service and engagement's workload and surprise, now GM is backup cashiering because the three cashiers we needed right now were cut to make up for payroll being overspent on the salesfloor.
So GM isn't being given enough hours to do their tasks. But when they are given hours, you decide to take those hours back by making GM TMs work as cashiers.

You are a terrible leader. A good leader would think of the needs of the business in general and how they can lead their team to support that. Your outlook is "me, me, me".
 

seasonaldude

That Asshole in OPU
Joined
Oct 3, 2018
Messages
1,764
So GM isn't being given enough hours to do their tasks. But when they are given hours, you decide to take those hours back by making GM TMs work as cashiers.

You are a terrible leader. A good leader would think of the needs of the business in general and how they can lead their team to support that. Your outlook is "me, me, me".
I'm not seeing what is so awful here. If GM is using hours that were alloted for front end operations and that results in the front not having enough people, it's perfectly reasonable for the front to call for backup. Many stores intentionally reallocate hours from the front to other workcenters because they know the front can call for backup. If GM takes 8 hours from S&E and 2 of those hours end up going back to S&E through backups, GM still comes out 6 hours ahead of where they should be.

The bigger issue is figuring out why GM always needs more hours. Is it because they aren't being given enough by corporate, they aren't spending what they have efficiently, or a mix of both? That's something store directors should be taking a close look at because taking hours from the front makes it difficult for the front to do anything beyond the basics of checking guests out and processing returns. The engagement that corporate wants goes out the window by necessity.
 
Joined
Apr 13, 2013
Messages
661
here is the end all: Logistics eats hours. or workload is determined by what comes off that truck, not what is projected to come off that truck but by what is actually on that beast when it docks. it is not some set thing it will and can change. did the loaders at the DC take the brown acid? well then guess what it will take longer. Is it near one of the major seasons (Christmas, Halloween and the like) those unloads can get painful. you take up the steel with all your fancy modernization well more pain. get rid of the Backroom team and it associated leads including the ETL well hold on fellas this ride is going down hill in a dumpster that is on fire with a bunch of rabid weasels with anger issues and we are all in it for the ride to the bottom.

Cutting the LOG team was the worst idea to come out of the backside of Mr Pepsi in a long time.

in short target does not get logistics and needs to schedule dedicated hours to complete those tasks by a trained team of individuals able to operate semi independently. to do less is to court disaster
 

Black Sheep 214

Kiss no butts, give no fox
Joined
Apr 27, 2018
Messages
1,863
Your outlook is "me, me, me".
ASANTS, but this seems to be the mantra of the vast majority of ETLs. In my many years at Spot I only worked with one ETL who put the welfare of the store above the welfare of her department. This ETL also treated her team and everyone else like human beings, so of course Spot made her life as miserable as possible before forcing her out when Modernization hit. Looking at you, Mr. Asshat DTL.
 

REDcardJJ

Service and Engagement TL
Joined
Sep 18, 2017
Messages
2,272
So GM isn't being given enough hours to do their tasks. But when they are given hours, you decide to take those hours back by making GM TMs work as cashiers.

You are a terrible leader. A good leader would think of the needs of the business in general and how they can lead their team to support that. Your outlook is "me, me, me".
are you illiterate or just choosing to ignore what i’m saying?

now GM is backup cashiering because the three cashiers we needed right now were cut to make up for payroll being overspent on the salesfloor.
it’s not my fault or my job to plan around GM going 1,000 hours over what they were allocated. my job is to support our guests experience and if they take away three of my cashiers during peak time, which has happened to me before, i’m going to call backup cashiers to ensure that our guests are getting a fast checkout. because that’s my job.

so next time, learn what the hell you’re talking about before you decide to add your irrelevant two cents to a conversation. thanks.
 

OneArmedJesus

Tech consultant
Joined
Jan 20, 2018
Messages
1,163
So GM isn't being given enough hours to do their tasks. But when they are given hours, you decide to take those hours back by making GM TMs work as cashiers.

You are a terrible leader. A good leader would think of the needs of the business in general and how they can lead their team to support that. Your outlook is "me, me, me".
Wow what's your problem. That's so unnecessarily rude
 
Joined
Mar 30, 2012
Messages
636
are you illiterate or just choosing to ignore what i’m saying?



it’s not my fault or my job to plan around GM going 1,000 hours over what they were allocated. my job is to support our guests experience and if they take away three of my cashiers during peak time, which has happened to me before, i’m going to call backup cashiers to ensure that our guests are getting a fast checkout. because that’s my job.

so next time, learn what the hell you’re talking about before you decide to add your irrelevant two cents to a conversation. thanks.
How the hell does the gm etl go 1000 over and still have a job lol
 
Joined
Mar 30, 2012
Messages
636
Lawless Store should be a new category like Super Freaky, 10/10 would work there

The Ruinous Powers in Minnesota hold no sway in a Lawless Store!
I hear rumors that HQ is now trying to save face. When modernization rolled out it was hardcore get on board or get out. Now there's new directives at fixing retention/turn over. Anyone else hear this?
 
Joined
Nov 27, 2015
Messages
2,135
^^ I don't doubt it. The turnover in my store is just abysmal since the rollout. Last Q4 we were a star in our district. Now? Most definitely not. I think the Powers That Be have set up camp in my store, that's how far it has fallen in just a few short months.
 
Joined
Aug 22, 2012
Messages
4
^^ I don't doubt it. The turnover in my store is just abysmal since the rollout. Last Q4 we were a star in our district. Now? Most definitely not. I think the Powers That Be have set up camp in my store, that's how far it has fallen in just a few short months.
Same, almost all of the good team members have left at my store, I have never seen so many people quit at once! There are just a few left for now. We can't even keep new team members as most just quit or leave for jobs with better hours. Only reason I am staying is I get around mid 30s to 40 hours but who knows time will tell.
 
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Joined
Jul 24, 2018
Messages
515
then it starts messing with my service and engagement's workload and surprise, now GM is backup cashiering because the three cashiers we needed right now were cut to make up for payroll being overspent on the salesfloor.
I work in a store that piloted a lot of the changes now rolling out, and we really saw that last year. They are alot if the frontend payroll. This year is opposite. So hang in.
 
Joined
Jun 11, 2015
Messages
272
When I left there were two other TMs in apparel also on their two weeks and they had just fired another TM in our department a week earlier, they gave an inbound TM my Friday night closing shift because they didn't have anyone else and she was not happy...
Turnover that fast in a store can't be helpful...
 

Fyi

Joined
Jan 21, 2014
Messages
189
I hear rumors that HQ is now trying to save face. When modernization rolled out it was hardcore get on board or get out. Now there's new directives at fixing retention/turn over. Anyone else hear this?
I would guess in my district roughly 65-70% of the really good/decent Veteran TMs that we’re all cross trained and knew the processes (ETLs, TLs, TMs) with 5+ years experience have left in the last 6 months.

Leaders were specifically instructed to push out any TMs that resisted modernization. Crappy schedules, constantly changing expectations, coaching for everything no matter how small and severe reduction in hours 35+ to 8-12.

These people have been replaced with 18-20 year old kids (no offense) who for many is their first job. They are getting roughly 12-16 hours a week and almost 0 training.

I’m not totally sure but I remember hearing from someone (can’t remember who) and it could be a rumor but Corporate was planning on a 70% turnover rate with modernization.

It’s a recipe for disaster
 
Joined
Mar 30, 2012
Messages
636
I would guess in my district roughly 65-70% of the really good/decent Veteran TMs that we’re all cross trained and knew the processes (ETLs, TLs, TMs) with 5+ years experience have left in the last 6 months.

Leaders were specifically instructed to push out any TMs that resisted modernization. Crappy schedules, constantly changing expectations, coaching for everything no matter how small and severe reduction in hours 35+ to 8-12.

These people have been replaced with 18-20 year old kids (no offense) who for many is their first job. They are getting roughly 12-16 hours a week and almost 0 training.

I’m not totally sure but I remember hearing from someone (can’t remember who) and it could be a rumor but Corporate was planning on a 70% turnover rate with modernization.

It’s a recipe for disaster
It is probably somewhere near 90% retail as a whole just has high turn over. But I hear from an operations director a lot of stores are not doing operation processes. Transitions, price changes, etc. Nobody is trained and all too busy pushing the truck.
 

Fyi

Joined
Jan 21, 2014
Messages
189
It is probably somewhere near 90% retail as a whole just has high turn over. But I hear from an operations director a lot of stores are not doing operation processes. Transitions, price changes, etc. Nobody is trained and all too busy pushing the truck.
Turnover at my store before modernization was about 30%. After it’s definitely up around 70-75%
 
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