Viper starts for my store next week. Everyone lost tons of hours and people are pissed. Today we had some higher ups come in and talk to us about it and our team bitched up a storm already. We have two 7 hour shifts a day, everyone's showing as hardlines on schedule at the min (Flow,Backroom,Instocks and old hardlines) 90% of us got 28 hours (4x7) an elite few got 35. Pog people may have weeks with no hours or weeks with 40. All the people that made less than flow got raises to equal out regardless of ability. The people that are experienced enough to pull off viper are losing hours and leaving. Since there is no hours for training i see this turning into a lot of fresh hires "winging it". Even now, most of us do not know every aspect needed to make this work.
I do get the idea behind having people take ownership of an area but of course suspect target will expect more and pay less.