Starbucks Team Leaders

Humble TL

Timers ,Please!
Joined
Apr 30, 2017
Messages
2,333
Something is off for sure.


It’s like Chai. 5 days refrigerated, 24 hours ambient.

I have room in my cooler (double door back and front bar), but if I didn’t I would do .5L ambient just to see how it did and put the rest in my BOH cooler.
I think it should sell quick, like anything that goes up on DOB...
 
Joined
Jun 3, 2019
Messages
4
I have dropped from 155 to 130 hours. And sales have been consistently up over 20%. It’s awful.
I'm in a similar situation. My kiosk is comping almost 30% and they've got me at 130 hours. Meanwhile, my guest connection scores are in the toilet, and my Baristas are overworked...and looking for other jobs to supplement the lack of hours. Ugh.
 
Joined
Nov 16, 2011
Messages
1,190
Week 3 I dropped down massively in Starbucks and my HR came to me and told me to schedule like normal and she would find the hours
 
Joined
Apr 16, 2015
Messages
123
We have been getting 200 and something hours which is crazy cuz we usually just get anywhere from 160-175...we never had that much during the holidays (I think 190 the most we ever got) but I’m not sure about the 3rd week of June hope it doesn’t go down
 

redeye58

Hasta Ba Rista, Baby!
Joined
Jun 9, 2011
Messages
18,516
This time of year we usually start going up but for some reason hours have been cut more severely than usual.
We usually get about 20% of our hours skimmed off the top by leadership but this seems like the cuts are deeper.
 

lifeblows10

Service Level Exceeded
Joined
Apr 28, 2018
Messages
122
We do 12k average and I have 180 hrs
There are stores in my area doing $7K/week with 180 hours. Meanwhile I have done no less than $8K/week since February, and last month did over $9K/week... and got a hefty 150 hours. 🙄

Not to mention my poor Café gets 50 hours less payroll than they actually should.
 
Joined
Aug 14, 2017
Messages
43
Glad I’m not the only one but something has to be wrong with what we got. It’s going down again for the next schedule we are writing. Not sure we will be able to handle that new Frappuccino with so little coverage.

My store takes atleast 20 of cafe hours almost every week.
 
Joined
Apr 16, 2015
Messages
123
my store has only Starbucks with no sitting area at all.. which I find weird. Do any of your stores also have absolutely no sitting area for guests?
 

lifeblows10

Service Level Exceeded
Joined
Apr 28, 2018
Messages
122
Glad I’m not the only one but something has to be wrong with what we got. It’s going down again for the next schedule we are writing. Not sure we will be able to handle that new Frappuccino with so little coverage.

My store takes atleast 20 of cafe hours almost every week.
Hours finally updated. My Cafe went down to 105 hours (totally manageable if I actually got that much. Only get 90 now.) SBUX is now 165 hours vs 150.
 
Joined
May 14, 2019
Messages
8
I haven't checked any of our hours for food ave but something that just came out in the past week was like many store they take hours from food to have elsewhere but now the group vp is mandating 90% of the hours be given back so maybe some are in my group also they are wanting to move to 95% later on as well
 
Joined
Mar 10, 2019
Messages
54
I have 237 "You are Here" mugs. Just to be clear, I didn't order them lol. They were ordered like 3 years ago during a previous TLs reign. I have been selling down like 3 pallets worth for years now...
 

very salty mocha

no, we don't sell bagels here
Joined
Aug 27, 2016
Messages
464
Also they don’t need to be refrigerated! Once you dump it into the pitcher it’s good for 24 hours. There might be some left in the tetra and that’s what needs to be refrigerated if you want to keep (shelf life 5 days once refrigerated).
 

Xanatos

Starbucks TL
Joined
Jun 22, 2013
Messages
1,649
If I can make room in my single door CBS fridge, I'm going to serve them out of the tetras in the winter. Everyone will be trying them for the first 3 weeks. A lot will keep ordering it throughout the promotion. A few will order it through the fall. No one will remember it exists in the winter. And then they'll start promoting it again in the spring/summer.
 

very salty mocha

no, we don't sell bagels here
Joined
Aug 27, 2016
Messages
464
Makes total sense. We have a spot in our fridge where the strawberry purée lives. Easily just put the rest behind the one opened for winter. Plus so much more space for activities on the bar :)
 
Joined
Apr 16, 2015
Messages
123
For happy hour since frappuccino are $3 for any grande size...can we still use cartwheel deal on top of that? And is it $3 regardless of what you buy and do we charge them for any extras like soy?
 
Last edited:
Joined
Nov 27, 2015
Messages
1,802
Doesn’t the $3 Frappuccino offer work at Target Starbucks? I should be able to use my Starbucks app and get that price but it’s not showing up. What gives?
 

Xanatos

Starbucks TL
Joined
Jun 22, 2013
Messages
1,649
The happy hour isn't with a scan sheet, it's just a separate button on the register. We probably aren't supposed to use cartwheel on top of it, but I bet most baristas won't know/care. I'd charge extra for modifications.

And yes it works at Target Starbucks. We don't have mobile ordering anyway so I'm not sure what you'd be looking for on the app to know if it works here.
 
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