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Starbucks Team Leaders

Discussion in 'Leadership' started by CoquiAzul, May 1, 2015.

  1. Asuras

    Asuras Active Member

    Is the new drink the Ombre Pink Drink (got the card today)? Or is it yet another drink?
     
  2. Yetive

    Yetive Servant of 2 Masters

  3. Glamoure

    Glamoure New Member

    I haven't received the card yet? How is the drink made?
     
  4. redeye58

    redeye58 Hasta Ba Rista, Baby!

  5. Yetive

    Yetive Servant of 2 Masters

    Has it always said that we need enough LVM trained leaders to have one in the store at all times Starbucks is open? I noticed it on the dashboard this time.
     
  6. Asuras

    Asuras Active Member

    So what is everyone's store protocol when the opener calls out? My 6 am opener (64 year old, my best barista) called yesterday afternoon (I was there but LOD didn't even mention this to me), because she was in the hospital and wouldn't be able to to call after that point. According the closing email, the LOD told her to call again in the morning............

    Roll to this morning when I came in at 8 am. Morning ETLs were confused as to why the lights were off and asked me why I wasn't open when the store opened (we open at 7 am).....

    My face -> -_-
     
    indigo25 likes this.
  7. Yetive

    Yetive Servant of 2 Masters

    Well, if someone calls the day before, the LOD will put it in the closing notes, not make them call again. Depending on the area and hours, they will try to replace the shift. In the situation you mention, they would have at least called you to come in to open.
     
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  8. Xanatos

    Xanatos Barista

    Never heard of that. I was the only person in my district (9 stores) to ever take it, I think, and I just did it so we would have someone keyed. I've never had an ETL take it, let alone enough to make sure we always have someone in the store with it. That would require every LOD to take it.
     
    Yetive likes this.
  9. Xanatos

    Xanatos Barista

    I'm not a TL anymore (long story, but it was my choice), but my store's protocol was generally to text me to let me know and then I would figure out who could cover it, which was me 90% of the time. The actual best practice is probably for them to start calling/asking people who can cover it as soon as they find out about the call off, but I'd rather do it for my own peace of mind.
     
    Hardlinesmaster, Asuras and Yetive like this.
  10. Yetive

    Yetive Servant of 2 Masters

    I know, I thought it was odd. Maybe this is in response to SBTLs spending less time in sbux.
     
    Hardlinesmaster, Asuras and Xanatos like this.
  11. Asuras

    Asuras Active Member

    I just wished they had done anything. Just frustrating that they weren't even aware no one was in Starbucks (openers get in between 6:15am or 6:30am), until an hour after store opens.
     
    indigo25 and Xanatos like this.
  12. Yetive

    Yetive Servant of 2 Masters

    @Asuras, if you aren't worried about your team going crazy texting, it's not the worst idea for them to have your number. And that is ridiculous that nobody noticed.
     
    indigo25, Xanatos and Asuras like this.
  13. Asuras

    Asuras Active Member

    Trust me I know, my entire team has my number and I have theirs. She is the only one I don't have. She did what she was suppose to do. This time, it fell on the ETLs to do theirs and they failed to.

    If my direct ETL and HR heard you say that, they would flip out. I already get flak about it because they know my team has my number. Well, if they do their jobs. My team wouldn't be asking me for help.
     
    Xanatos and Yetive like this.
  14. Yetive

    Yetive Servant of 2 Masters

    Lol, ETLs ask me to text the cross trained ones to come in for shifts in their non Sbux areas.
     
  15. redeye58

    redeye58 Hasta Ba Rista, Baby!

    Everyone in our FA & SB has the TL's number & quite a few of us have each other's numbers.
    Many of us long-timers are cross-trained in both areas so we could set up in a pinch.
    There are 3-4 of us that have pretty open avail so we're usually on the short list when something happens.
     
    Hardlinesmaster and Yetive like this.
  16. Yetive

    Yetive Servant of 2 Masters

    I never paid attention to how many stores have NNCs before. I noticed on the current dashboard that there are 116 so far. That seems like a lot, but I don't know. And 5 defaults. One store in my district is on NNC, and my DM has one of her stores on one now.
     
    Hardlinesmaster likes this.
  17. redeye58

    redeye58 Hasta Ba Rista, Baby!

    Ouch :eek:
     
  18. Asuras

    Asuras Active Member

    For the ombre pink drink, are we suppose to do something special. Like a sign or something? My team accidentally threw out the mail pack it came in. Safe for the recipe card itself and a new music CD.
     
  19. Yetive

    Yetive Servant of 2 Masters

    Haven't gotten the mailpack yet.
     
  20. CoquiAzul

    CoquiAzul Well-Known Member

    I have yet to even get the recipe card. As to Yetive's post, a store outside my district is on their third strike. A TL from a neighboring store is being transferred there to fix it.