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Starbucks Team Leaders

Discussion in 'Leadership' started by CoquiAzul, May 1, 2015.

  1. signingminion

    signingminion WAVing in the air like I just don't care

    Oooooh. I need to check for straws.
     
  2. Krissfak

    Krissfak Team Member

    Hate to be the buzzkill over here but the 30% off isn't supposed to be used with any other offers
     
    Glamoure likes this.
  3. Krissfak

    Krissfak Team Member

     

    Attached Files:

  4. Hardlinesmaster

    Hardlinesmaster Business Partner

    That document is not the workbench version. That a real Starbucks coupon.
     
    Yetive likes this.
  5. Yetive

    Yetive Servant of 2 Masters

    Yup. No other category coupon can be used with it.
     
    Xanatos likes this.
  6. Xanatos

    Xanatos Barista

    Whoops. Well, I'll be keeping my receipt for a while then. My TL was the one who bragged about the deal and encouraged me to do it lol.
     
  7. SoCalMama

    SoCalMama Team Member

    Yes, the $5 off $20 should not have worked with it. Did somebody mention that the refillable tumbler is excluded from the offer? (previous page maybe?)

    Then again, I was dealing the most awful Guest Service TM (old hag) who decided to back up SBX, even though she knows no codes and can't find CM on the screen. She was busy running 20 x $10 Gift Cards for a scammer even after I told her that WE NEVER SELL MORE THAN 10. That's because they take forever and nobody is ever up to any good at OUR STORE doing that. So, she does it anyway. Then I watch the gal add a tall coffee. So, $201.95 not $200 (Because $200 would have triggered a fraud alert on that stolen credit card - duh!!!!!). It was literally 75 degrees out and in the 1000's of transactions that I ran, I never sold a tall coffee to any 20 year old gal, EVER. I swear on days like that, I do not miss that place. Oh, I had to settle for a latte, since nobody on duty knew how to make a flat white or a misto. :rolleyes:
     
    Hardlinesmaster likes this.
  8. Yetive

    Yetive Servant of 2 Masters

    Oh dear.
     
  9. JNol

    JNol Guest

    Hello, new-ish TL for Starbucks here, had a couple questions about some fixtures that I cannot for the life of me locate on the order guide.

    The things that I couldn't find are:
    Confetti fill - for the floor baskets
    Hanging magnetic sign holder - that goes on the back of the Mastrena
    Gift card holder - that the gift cards sit in on the impulse fixture
    Hanging hooks - for the feature cubes

    When I asked my DM for specifics (because the order guide can be pretty cryptic), I was just told, "Oh, it's on the guide." But when I tried ordering the items on the guide that were the closest matches, I just received random parts that weren't the ones I needed. I've also scanned through this thread to see if anyone else had asked about those same items, but no luck.

    Any help would be greatly appreciated.
     
  10. SoCalMama

    SoCalMama Team Member

    ROFLMAO yes, that.
     
    Yetive and Hardlinesmaster like this.
  11. starbuck27

    starbuck27 Guest

    Here are a few of the DPCIs you need:

    Eco Pack filler for baskets: 260-04-0674, Chalkboard Magnetic 260-04-0154

    If I remember I will look up the one for the hooks tomorrow. The gift card holder (I'm assuming you mean the cardboard one with the plastic pieces) is usually sent with the promotional materials/signs. To get a replacement you will have to contact your LSR.
     
  12. Xanatos

    Xanatos Barista

    I think the gift card holder and the hooks can't be ordered. You might be able to mySupport the hooks though. I've tried ordering them at 3 different stores with no luck, but they are needed this time of year and there is a DPCI, so maybe they can help you out. Or maybe the LSR (check workbench for the LSR email).
     
  13. Asuras

    Asuras Starbucks TL

    So how about that Christmas Tree Frappuccino (Holiday Spark Frappuccino) guys? /ohgod...
     
  14. TargetLounger

    TargetLounger Senior Team Lead

    My favorite part is the damn strawberry on top :rolleyes:
     
    Asuras likes this.
  15. Planosss

    Planosss 2+2=4!

    Its so pointless!
     
    TargetLounger and Xanatos like this.
  16. Krissfak

    Krissfak Team Member

    Was basically told by my ETL today that I'm an amazing Starbucks team lead handle my business...dm visits, steritech, ordering, promotions, yada yads extremely well but Starbucks will never matter because it's not visible. So of course my reaction is " Well, how could we change that?" & I'm hit with "the rest of the store will never care about us because we don't make enough money and we're not important."I've been trying so hard to include us around the store.. I was literally told it doesn't matter how great you are only how well-liked, pretty, & noticeable you are to get to an etl role. Like I knew this was all true but for my fricken boss to straight up tell me that?! This is the same guy that refuses to help out at all at sbux, ignores my emails, doesn't tell me when he goes on vacation, never status' with me no matter how hard I try. Thanks for letting me waste my time working my ass off so hard this past year and a half to get to where we've got when it apparently means absolutely nothing. I've been nothing but dedicated to this shit ass store....writing the schedule, working my days off / weekends off and never taking a damn vacation. & basically being told "Hey, nothing you do actually matters.."
     
  17. Asuras

    Asuras Starbucks TL

    Sounds like my store but to have an ETL actually say it is ridiculous and demoralizing...
     
  18. Planosss

    Planosss 2+2=4!

    Yeah the FA TL/SBUX position is invisible, therefore often filled with ops. Just make sure you seize these ops , document them and use them as an example, when attempting to switch work centers or when someone comes up to you and be like “starbucks/food ave are so small, do they even need a TL” . Then you hit em with the 1000 ops you’ve seized. Watch their jaw drop!
     
    Hardlinesmaster likes this.
  19. Krissfak

    Krissfak Team Member

    That's the thing..I get nothing but praised by my etl and stl. I've literally never gotten feedback on what I can improve on no matter how much I ask. It'd be nice to get a "Hey, we think you could work on this". They do actually want me to be global and get out onto salesfloor like once or twice a week but it hasn't been a reality due to staffing and I really don't know if I will enjoy it.
     
  20. Xanatos

    Xanatos Barista

    It's true if you spend all of your time in your own workcenters. Assuming you're getting all of your payroll, you might be able to help out other areas. Get carts, back up the service desk or cashiers, cover a GSTL lunch, zone an aisle of market when you go back to get milk. If you aren't already doing it, have your team do lots of sampling.

    Food Service TLs will rarely ever get noticed if they are good at their jobs. They need to force themselves out of their areas to get noticed. You have to be global. If you help out other TLs, they'll start recognizing you and they'll make sure you get noticed.
     
    Hardlinesmaster, redeye58 and Yetive like this.