opu

I ordered from WallMart, and their system is so much smoother. The communications are much clearer. The barcode comes in an email. And pickup is automated. They beat us. No question!

I ordered from WallMart online, and their system is just so much easier to use than ours. The instructions are clearer. The barcode comes in an email. Even pickup was automated. They have us beat!

I noticed it today on the walkie for the first time that things were getting pretty bad with the drive up. It was around 10:30am and guest service started calling in the walkie when the horn went off on my Zebra four times in 5 minutes. She said I need help with drive ups. No one responded...

So I was working the front and a guest comes up, asking for an online pick up. I go to grab it (I work at a small format) and I ask him for his ID, and he doesn't have it. He gets mad that I'm asking grumbling that he has the email barcode, but he goes and gets it from his car. He comes back...

Hey, So my store requires the Drive Up TM to wear the Drive Up Jacket and take the umbrella out with us EVERY time we have a Drive Up. Is this normal? We are reaching temperatures of 95+ on a daily basis and that jacket is awful to wear when going out there. Who do I talk to about potentially...

I figured you guys/gals further out would like to see this. This for now will be one of the very few select stores that will feature a Drive Up Drive Thru style when completed. There is an exterior doorway that directly leads to a covered canopy where guests drive up and wait in their cars...

I hope this isn’t a repeat question. I am new and still reading posts. I am curious, how the guest curbside pickup is going to go when the holidays approach. I know we have a while to go, but I heard Guest services will be taking the orders to their cars. With limited hours now, I am hoping we...

I am curious what other store's GSA's/GSTL's (or whatever the heck they are called now...) have their drive up team member do during their shift? Obviously they are responsible for taking drive up orders out, but in between taking out orders what do they do? It seems kind of hard to figure that...

My store is getting fresh grocery pickup/driveup extremely soon, they’re installing fridges next week. Is this a global rollout or are we just piloting it? Anyone else? Kind of worried about this because it’s literally going to explode our OPU, we’re going to have 60 hours a day for OPU vs ~20...

I’ve seen varying posts about OPUs, it sounds like some stores have backroom do them, some have a ‘Drive Up’ person do them, and at my store we have a position called Omni. I’m really curious what percent of your sales are OPU? What is the biggest/average order size that you get? How many drop...

What is the info to re-order the OPU labels for the zebra hip printers?

Hi guys, new to this forum. Sorry if this is the wrong location. So, I'm doing OPU for almost all of my shifts and I would like to know any tips and tricks in getting better with this. I do have 1 specific question tho. 1) How do you use the PDA (or Zebra) to make it so that it prints out the...

I mean, it's on Cartwheel and I demand it be honored.

Is this possible right now, with all the changes weekly it seems like no one actually knows? Kinda fucked up today when i was doing opus and in a rush, i scanned a box that was stripped without checking its contents, turns out someone stuck the wrong barcode on the box and the item wasn't...

So sometimes when I’m picking in the back room it will tell me to pick 6 items and then say I only need one and to set aside the others for backstocking. I asked a FFTM about it and they said they had just been putting the box back on shelf where they got it. They are new too so I didn’t know if...

I must have done about 180 OPU orders today!! All coincidentally for the same item too... beats headphones, like every single guest ordered a pair some along with other things, some just the beats alone! Also had one OPU full of like 18 items of women’s clothing that order slowed me down a lot...

Seasonal flex fulfillment person here first time working retail....I'm scheduled for OPU on Thanksgiving day 8-4:30pm. Do you think there's still 30 minute deadline for orders when store is not even open until 5pm? I'm also OPU on Black Friday....is it going to terrible? I'm getting nervous...

I'm training in OPU soon - I remember a time when instead of those giant handwritten tags we used the long white labels. Can we still use those?? My handwriting is atrocious and our store makes guest service log every picked up order, which was waaay faster when we had the stickers.

The curb side pick up! Are they fucking crazy...I am so glad my store did not start it yet! I find it very stupid because if it’s clothes do people think orders are gonna be found that fast!! Not to mention the shit that says 4 on the floor and zero in back! Yea let’s go check all over the store...

Our store takes it pretty serious. CCAs and the such arise and we as the GSTLs have to be 1000% on it (along with hearing my voice super loud on the walkie regarding any orders that just dropped, goal approachings, drive ups, etc). What about for drive ups? How serious does your store take a...